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  • Three Often Overlooked Customer Success Strategies - Customer Success Summit 201726:14

    Three Often Overlooked Customer Success Strategies - Customer Success Summit 2017

    From Customer Success Summit 2017 - Don Peppers, Founding Partner, Author of The One to One Future, CXSpeakers discusses, "Three Often Overlooked Customer Success Strategies". Learn more about Custom

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  • How We Drive Change Management At Slack - Customer Success Summit 201713:07

    How We Drive Change Management At Slack - Customer Success Summit 2017

    From Customer Success Summit 2017 - Rav Dhaliwal, Head of Customer Success, EMEA at Slack discusses, "How we Drive Change Management at Slack". Learn more about Customer Success Summit: http://custom

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  • AWARD CEREMONY: Customer Success Hero Awards Announced - Customer Success Summit 20178:07

    AWARD CEREMONY: Customer Success Hero Awards Announced - Customer Success Summit 2017

    From Customer Success Summit 2017 - Omer Gotlieb, Co-Founder & CCO at Totango presents, "Customer Success Hero Awards". Learn more about Customer Success Summit: http://customersuccesssummit.com Tot

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  • The New Currency of Competitive Companies - Customer Success Summit 201714:30

    The New Currency of Competitive Companies - Customer Success Summit 2017

    From Customer Success Summit 2017 - Richard Owen, CEO at Satmetrix discusses, "The New Currency of Competitive Companies". Learn more about Customer Success Summit: http://customersuccesssummit.com

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  • [Track 1] Connecting the Wagons - Customer Success Summit 201718:43

    [Track 1] Connecting the Wagons - Customer Success Summit 2017

    From Customer Success Summit 2017 - Dominique Levin, Managing Partner at Winning By Design, discusses "Connecting the Wagons" Learn more about Customer Success Summit: http://customersuccesssummit.co

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  • [Track 1]  Metrics That Bridge Sales and Customer Success - Customer Success Summit 201725:13

    [Track 1] Metrics That Bridge Sales and Customer Success - Customer Success Summit 2017

    From Customer Success Summit 2017 - Nate Richardson, Corporate Operations, Customer Success at xMatters, Inc., discusses "Metrics That Bridge Sales and Customer Success". Learn more about Customer Su

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  • [Track 3] Diving Into the Qualitative Feedback - Customer Success Summit 201719:57

    [Track 3] Diving Into the Qualitative Feedback - Customer Success Summit 2017

    From Customer Success Summit 2017 - Natasha Bishop, Director of Customer Success at Smartsheet, discusses "Diving Into the Qualitative Feedback". Learn more about Customer Success Summit: http://cust

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  • [Track 3] A New Model for Merging CX and CS - Customer Success Summit 201721:11

    [Track 3] A New Model for Merging CX and CS - Customer Success Summit 2017

    From Customer Success Summit 2017 - Erin Van Remortel, Customer Experience at Verizon, discusses "A Conversation vs. A Monologue: A New Model for Merging CX and CS". Learn more about Customer Success

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  • [Track 3] How to Deliver a Scalable Enterprise Onboarding Experience - Customer Success Summit 201720:19

    [Track 3] How to Deliver a Scalable Enterprise Onboarding Experience - Customer Success Summit 2017

    From Customer Success Summit 2017 - Justin Oberbauer, VP Customer Success at ProsperWorks, discusses "How to Deliver a Scalable Enterprise Onboarding Experience to Your SMB Customers". Learn more abo

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  • [Track 3] Building a Customer Success Organization All Over Again - Customer Success Summit 201719:00

    [Track 3] Building a Customer Success Organization All Over Again - Customer Success Summit 2017

    From Customer Success Summit 2017 - Amy Mustoe, VP, Customer Success at Cloud Elements, discusses "Building a Customer Success Organization All Over Again". Learn more about Customer Success Summit:

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  • [Track 3] Talent Customer Success Executives Really Need - Customer Success Summit 201716:20

    [Track 3] Talent Customer Success Executives Really Need - Customer Success Summit 2017

    From Customer Success Summit 2017 - Nate Williams, Head of Customer Success Recruiting at Swing Talent, Inc., discusses "What Types of Talent Customer Success Executives Really Need". Learn more abou

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  • [Track 3] Scaling Your Customer Experience Team for Success - Customer Success Summit 201719:51

    [Track 3] Scaling Your Customer Experience Team for Success - Customer Success Summit 2017

    From Customer Success Summit 2017 - Anjanette Hill-Mendoza, VP, Customer Success at Glassdoor, discusses "Scaling Your Customer Experience Team for Success". Learn more about Customer Success Summit:

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  • [Track 3] Customer Benchmarking at Customer Success Organizations - Customer Success Summit 201720:40

    [Track 3] Customer Benchmarking at Customer Success Organizations - Customer Success Summit 2017

    From Customer Success Summit 2017 - Jim Berardone, Chief Customer Officer, at OnlyBoth, discusses "Customer Benchmarking The Next Foundational Activity of Customer Success Organizations". Learn more

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  • [Track 3] Communicating the Value of Customer Success to Executives - Customer Success Summit 201724:35

    [Track 3] Communicating the Value of Customer Success to Executives - Customer Success Summit 2017

    From Customer Success Summit 2017 - Dutta Satadip, Customer Success, Americas at Google, discusses "Communicating the Value of Customer Success to Executives". Learn more about Customer Success Summ

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  • [Track 1] Internal Success Matters - Customer Success Summit 201716:55

    [Track 1] Internal Success Matters - Customer Success Summit 2017

    From Customer Success Summit 2017 - Grant Fecteau, Head of Customer Success Recruiting at WeWork, discusses "Internal Success Matters". Learn more about Customer Success Summit: http://customersucces

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  • [Track 1] Creating a Nimble Hippo Company - Customer Success Summit 201715:05

    [Track 1] Creating a Nimble Hippo Company - Customer Success Summit 2017

    From Customer Success Summit 2017 - Steve Currie, VP Strategy at Communitech, discusses "Creating a Nimble Hippo Company". Learn more about Customer Success Summit: http://customersuccesssummit.com

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  • [Track 1] The Role of Partners in the Subscription Economy - Customer Success Summit 201724:32

    [Track 1] The Role of Partners in the Subscription Economy - Customer Success Summit 2017

    From Customer Success Summit 2017 - Scott Salkin CEO & Founder at Allbound, discusses "The Role of Partners in the Subscription Economy". Learn more about Customer Success Summit: http://customersuc

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  • [TRACK 2]  Zooming To Success - Zoom's Success Story - Customer Success Summit 201739:11

    [TRACK 2] Zooming To Success - Zoom's Success Story - Customer Success Summit 2017

    From Customer Success Summit 2017 - Nick Chong, VP Customer Success at Zoom Video Communications, discusses "Zooming To Success - Zoom's Success Story". Learn more about Customer Success Summit: http

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  • [Track 2] Designing Conversational Experiences - Customer Success Summit 201712:52

    [Track 2] Designing Conversational Experiences - Customer Success Summit 2017

    From Customer Success Summit 2017 - John Forrester, CMO at Inbenta, discusses, "Designing Conversational Experiences". Learn more about Customer Success Summit: http://customersuccesssummit.com Tota

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  • [Track 2] Reducing Churn with Proven Monetization - Customer Success Summit 201721:32

    [Track 2] Reducing Churn with Proven Monetization - Customer Success Summit 2017

    From Customer Success Summit 2017 - Shai Rybak, VP Customer Success at Clicktale, discusses, "Reducing Churn with Proven Monetization". Learn more about Customer Success Summit: http://customersucces

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