Customer Success Summit 2018 Presentations

This Stream includes all Videos from our Customer Success Summit 2018 Youtube playlist

  • Goal Oriented Technology - Customer Success Summit 201815:55

    Goal Oriented Technology - Customer Success Summit 2018

    Technology plays a critical role in advancing the capabilities of Customer Success. Understand why goal-oriented technology is the key to delivering the right results quickly and with confidence. Spe

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  • Customer Success Hero Awards - Customer Success Summit 20184:43

    Customer Success Hero Awards - Customer Success Summit 2018

    Do you have a team of heroes? Was your team nominated for an award?

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  • Million Dollar Bet - We're All-in In Customer Success - Customer Success Summit 201820:26

    Million Dollar Bet - We're All-in In Customer Success - Customer Success Summit 2018

    Speaker: Laurence Dean, Group Services, Director for Client Success at Dimension Data. Dimension Data, a leader in IT Services Management, is making a big bet on Customer Success. In a highly competit

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  • No Room for Small Dreams - Customer Success Summit 201830:20

    No Room for Small Dreams - Customer Success Summit 2018

    Our ability to achieve is only contained by the size of our dreams. Chemi Peres, son of former Prime Minister of Israel, Shimon Peres, and Managing General Partner and Co-Founder of Pitango, talks abo

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  • How to Become a CCO - Customer Success Summit 201813:46

    How to Become a CCO - Customer Success Summit 2018

    Presented by Tal Tsfany, VP of Customer Success at Mulesoft, and joined on stage by Jamie Bertasi, COO at Totango. Customer Success team members need to think about value in terms of corporate objecti

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  • VP of CS Panel: Proving Our Customer Success Impact - Customer Success Summit 201834:01

    VP of CS Panel: Proving Our Customer Success Impact - Customer Success Summit 2018

    Join Customer Success executives Nate Rosenthal, Square, Gillian Heltai, Talkdesk, and Travis Bryant, Front, as they discuss with moderator Kia Puhm, K!A CX Consulting, the journey their respective or

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  • Building a Company Around Customer Passion - Customer Success Summit 201828:03

    Building a Company Around Customer Passion - Customer Success Summit 2018

    Eric was determined to create a company that had happy customers. His passion for customer success and loyalty was the foundation for Zoom’s rapid success. Guy interviews Eric to find out the secrets

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  • The Impact Your Company Should Be Making with Customer Success - Customer Success Summit 201822:57

    The Impact Your Company Should Be Making with Customer Success - Customer Success Summit 2018

    Speaker: Phil Nanus, VP Research, Customer Success at TSIA. TSIA is a leading research organization focused on Customer Success. Phil discusses the most importance of having the right metrics, using d

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  • Customer Success in IoT/XaaS - Customer Success Summit 201815:59

    Customer Success in IoT/XaaS - Customer Success Summit 2018

    Presented by Deepak Sharma, Customer Transformation Leader, at Deloitte Consulting, and Heather Peck, Global Services Chief of Staff and Transformation Lead at Hitachi. Shared at Customer Success Summ

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  • Moving at the Speed of Customers - Customer Success Summit 201810:11

    Moving at the Speed of Customers - Customer Success Summit 2018

    Presented by Christina Kosmowski, Head of Customer Success at Slack. Slack is growing so fast and the need to scale a customer success organization to meet the demands of the business has had it chall

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  • Accelerating The Customer Success Impact - Customer Success Summit 201816:57

    Accelerating The Customer Success Impact - Customer Success Summit 2018

    Presented by Guy Nirpaz, CEO and Co-Founder of Totango. Organizations which have implemented Customer Success practices often struggle with providing clear results to prove impact. Guy talks about how

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  • Increase Customer-Centricity through Thoughtful Goal Setting - Customer Success Summit 201815:09

    Increase Customer-Centricity through Thoughtful Goal Setting - Customer Success Summit 2018

    Speaker: Boaz Maor, VP Customer Success at OpenGov. We all appreciate the value of goal-setting for the purpose of increasing clarity of roles and individual's accountability. But, thoughtful goal-set

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  • Architecting Effortless Customer Experiences - Customer Success Summit 201816:42

    Architecting Effortless Customer Experiences - Customer Success Summit 2018

    Presented by Nicolle Paradise, Senior Director of Client Experience at ADP. Complexity is the enemy of adoption. To accelerate the impact of Customer Success, we must think like a customer and archit

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  • Leveraging Machine Learning to Delight Customers - Customer Success Summit 201820:23

    Leveraging Machine Learning to Delight Customers - Customer Success Summit 2018

    Presented by Erez Barak, Partner Group Program Manager at Microsoft. Artificial Intelligence and Machine Learning have come to fruition but what does it really mean for your CS organization? What does

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  • The Fusion of CX and CS - Customer Success Summit 201823:57

    The Fusion of CX and CS - Customer Success Summit 2018

    Presented by Brian Curry, Chief Operating Officer at NICE Satmetrix. Many B2C and large enterprise B2B companies are experiencing the need to expand their established CX practices with the new methodo

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  • Outputs vs. Outcomes - Why Your CS Team Must Understand the Difference - CSSummit1823:19

    Outputs vs. Outcomes - Why Your CS Team Must Understand the Difference - CSSummit18

    Speaker: Summer Weisberg, Director Customer Success at cloudbees Does your customer success team understand the difference between outputs and outcomes? More importantly, can they convey this message

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  • Three Companies That Elevated Their VOC - Customer Success Summit 2018 (Track 1)23:05

    Three Companies That Elevated Their VOC - Customer Success Summit 2018 (Track 1)

    Speaker: Evan Klein, Founder and President of Satrix Solutions View the presentation: https://www.slideshare.net/totango/three-companies-that-elevated-their-voc-and-survey-programs-cssummit18

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  • Creating a CX-Focused Company - Customer Success Summit 2018 (Track 1)20:46

    Creating a CX-Focused Company - Customer Success Summit 2018 (Track 1)

    Speaker: Matt Zelen, Chief Customer Officer at Act-On Software. View the presentation: https://www.slideshare.net/totango/creating-a-cxfocused-company

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  • Building Your Champion Network - Customer Success Summit 2018 (Track 1)28:01

    Building Your Champion Network - Customer Success Summit 2018 (Track 1)

    Speaker: Emilia D'Anzica, VP, Customer Success at Qordoba. We all know customer advocacy and loyalty is important but how do you build a program to ensure your customers are continuously engaged with

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  • Designing the Most Effective Onborading Program - Customer Success Summit 2018 (Track 1)22:53

    Designing the Most Effective Onborading Program - Customer Success Summit 2018 (Track 1)

    Speaker: Jamey Jeff, Managing Director at Coastal Cloud View the presentation here: https://www.slideshare.net/totango/designing-effective-onboarding-programs

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