Videos

  • What it Really Means to Build a Customer Culture50:35

    What it Really Means to Build a Customer Culture

    Whether you call it customer centricity, customer obsession, or customer focused, putting the customer at the center of your company is the right business approach. In order to be customer centric,

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  • What it Really Means to Build a Customer Culture0:00

    What it Really Means to Build a Customer Culture

    Whether you call it customer centricity, customer obsession, or customer focused, putting the customer at the center of your company is the right business approach. In order to be customer centric,

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  • Totango User Orientation June 201732:13

    Totango User Orientation June 2017

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  • Customer Success Summit 2017 Highlights0:00

    Customer Success Summit 2017 Highlights

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  • Zoe Interaction Tutorials: How to Participate in an Impact Step in Slack2:08

    Zoe Interaction Tutorials: How to Participate in an Impact Step in Slack

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  • Zoe Interaction Tutorials: Creating an Impact Step1:54

    Zoe Interaction Tutorials: Creating an Impact Step

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  • Zoe Interaction Tutorials: Tell Me About1:38

    Zoe Interaction Tutorials: Tell Me About

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  • Disrupting The Traditional Approach To Customer Centricity58:50

    Disrupting The Traditional Approach To Customer Centricity

    New technology is changing the game in how companies achieve a customer-centric culture. Hear from guest Kate Leggett, VP Principal Analyst from Forrester Research, Inc. and Guy Nirpaz, CEO and Co-fou

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  • Zoe Interaction Tutorials: Using Segments1:10

    Zoe Interaction Tutorials: Using Segments

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  • Zoe Interaction Tutorials: Creating Segments for Zoe2:09

    Zoe Interaction Tutorials: Creating Segments for Zoe

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  • Introducing Totango DNA-CX - The Heart of Zoe32:19

    Introducing Totango DNA-CX - The Heart of Zoe

    At Customer Success Summit 2017, we introduced the world to Zoe™. Zoe opens up customer success to the entire company and makes it everyone’s business. The data technology behind Zoe is what makes it

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  • Three Often Overlooked Customer Success Strategies - Customer Success Summit 201726:14

    Three Often Overlooked Customer Success Strategies - Customer Success Summit 2017

    From Customer Success Summit 2017 - Don Peppers, Founding Partner, Author of The One to One Future, CXSpeakers discusses, "Three Often Overlooked Customer Success Strategies". Learn more about Custom

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  • How We Drive Change Management At Slack - Customer Success Summit 201713:07

    How We Drive Change Management At Slack - Customer Success Summit 2017

    From Customer Success Summit 2017 - Rav Dhaliwal, Head of Customer Success, EMEA at Slack discusses, "How we Drive Change Management at Slack". Learn more about Customer Success Summit: http://custom

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  • AWARD CEREMONY: Customer Success Hero Awards Announced - Customer Success Summit 20178:07

    AWARD CEREMONY: Customer Success Hero Awards Announced - Customer Success Summit 2017

    From Customer Success Summit 2017 - Omer Gotlieb, Co-Founder & CCO at Totango presents, "Customer Success Hero Awards". Learn more about Customer Success Summit: http://customersuccesssummit.com Tot

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  • The New Currency of Competitive Companies - Customer Success Summit 201714:30

    The New Currency of Competitive Companies - Customer Success Summit 2017

    From Customer Success Summit 2017 - Richard Owen, CEO at Satmetrix discusses, "The New Currency of Competitive Companies". Learn more about Customer Success Summit: http://customersuccesssummit.com

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  • [Track 1] Connecting the Wagons - Customer Success Summit 201718:43

    [Track 1] Connecting the Wagons - Customer Success Summit 2017

    From Customer Success Summit 2017 - Dominique Levin, Managing Partner at Winning By Design, discusses "Connecting the Wagons" Learn more about Customer Success Summit: http://customersuccesssummit.co

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  • [Track 1]  Metrics That Bridge Sales and Customer Success - Customer Success Summit 201725:13

    [Track 1] Metrics That Bridge Sales and Customer Success - Customer Success Summit 2017

    From Customer Success Summit 2017 - Nate Richardson, Corporate Operations, Customer Success at xMatters, Inc., discusses "Metrics That Bridge Sales and Customer Success". Learn more about Customer Su

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  • [Track 3] Diving Into the Qualitative Feedback - Customer Success Summit 201719:57

    [Track 3] Diving Into the Qualitative Feedback - Customer Success Summit 2017

    From Customer Success Summit 2017 - Natasha Bishop, Director of Customer Success at Smartsheet, discusses "Diving Into the Qualitative Feedback". Learn more about Customer Success Summit: http://cust

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  • [Track 3] A New Model for Merging CX and CS - Customer Success Summit 201721:11

    [Track 3] A New Model for Merging CX and CS - Customer Success Summit 2017

    From Customer Success Summit 2017 - Erin Van Remortel, Customer Experience at Verizon, discusses "A Conversation vs. A Monologue: A New Model for Merging CX and CS". Learn more about Customer Success

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  • [Track 3] How to Deliver a Scalable Enterprise Onboarding Experience - Customer Success Summit 201720:19

    [Track 3] How to Deliver a Scalable Enterprise Onboarding Experience - Customer Success Summit 2017

    From Customer Success Summit 2017 - Justin Oberbauer, VP Customer Success at ProsperWorks, discusses "How to Deliver a Scalable Enterprise Onboarding Experience to Your SMB Customers". Learn more abo

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