Customer Success Summit On-Demand

This year we had amazing sessions presented by Customer Success thought leaders and practitioners. Check out all of the Customer Success Summit sessions on-demand.

  • Customer Success Summit 2015 Highlights1:39

    Customer Success Summit 2015 Highlights

    Successes. Failures. Lessons learned. We improve through the collective Power of Us. This year's industry-leading Customer Success event for SaaS and subscription businesses was a HUGE success! Stay t

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  • Zen and the Art of Customer Relationships - Customer Success Summit 201520:38

    Zen and the Art of Customer Relationships - Customer Success Summit 2015

    From Customer Success Summit 2015. As CEO and co-founder of Zendesk, Mikkel Svane has seen how new technologies and customer experience are changing SaaS and subscription businesses. In this session y

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  • Disrupting Digital Business in Peer to Peer Economy - Customer Success Summit 201531:20

    Disrupting Digital Business in Peer to Peer Economy - Customer Success Summit 2015

    From Customer Success Summit 2015. As the principal analyst, founder and chairman of Constellation Research, R "Ray" Wang is a highly sought after thought-leader who is influencing business models i

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  • Seven Steps to Customer Success at Scale - Customer Success Summit 201535:48

    Seven Steps to Customer Success at Scale - Customer Success Summit 2015

    From Customer Success Summit 2015. Customer success has become one of the hottest capabilities technology companies find themselves investing in today. For technology-as-a-service providers, customer

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  • Customer Success: Play to Win - Customer Success Summit 201514:30

    Customer Success: Play to Win - Customer Success Summit 2015

    Customer Success Summit 2015 Keynote presented by Guy Nirpaz, CEO and Co-Founder of Totango. Learn about the importance for Customer Success organizations to go beyond just reducing customer churn. Co

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  • Use Design-Thinking to Ignite Creativity and Drive Customer Success - Customer Success Summit 201516:00

    Use Design-Thinking to Ignite Creativity and Drive Customer Success - Customer Success Summit 2015

    IS YOUR CORPORATE CULTURE THE CULPRIT? USE DESIGN-THINKING TO IGNITE CREATIVITY AND DRIVE CUSTOMER SUCCESS Presented by Catherine Courage, SVP of Customer Experience, Citrix About Totango: Totango i

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  • The Origins of Customer Success at Salesforce - Customer Success Summit 201527:54

    The Origins of Customer Success at Salesforce - Customer Success Summit 2015

    Fireside Chat: The Origins of Customer Success at Salesforce.com with George Hu, EVP, Salesforce.com From intern to EVP, George saw the growth of customer success at Salesforce.com from day one all t

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  • How Technology will Reshape Customer Success - Customer Success Summit 201523:33

    How Technology will Reshape Customer Success - Customer Success Summit 2015

    As new technologies emerge in the market they are changing the way that organizations approach customer success. In this session, Maksim Ovsyannikov, Chief Product Officer at Totango, talks to us abou

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  • Customer Success Metrics to Drive Marketing, Sales and Support - Customer Success Summit 201510:02

    Customer Success Metrics to Drive Marketing, Sales and Support - Customer Success Summit 2015

    ONE RING TO RULE THEM ALL: UNIFIED CUSTOMER SUCCESS METRICS TO DRIVE MARKETING, SALES AND CUSTOMER SUCCESS Presented by Bill Macaitis, CMO, Slack Technologies About Totango: Totango is a customer su

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  • The Blowfish Effect: Look Like a Big Fish in a Big Pond - Customer Success Summit 20159:43

    The Blowfish Effect: Look Like a Big Fish in a Big Pond - Customer Success Summit 2015

    THE BLOWFISH EFFECT: LOOK LIKE A BIG FISH IN A BIG POND Presented by Leyla Seka, SVP and GM, Desk.com at Salesforce.com About Totango: Totango is a customer success platform that helps recurring rev

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  • Customer Success by the Numbers Panel - Customer Success Summit 201550:48

    Customer Success by the Numbers Panel - Customer Success Summit 2015

    While the discipline of Customer Success has been widely adopted by SaaS and subscription businesses, the debate about how best to measure success still rages on. The tried and true metrics of NPS, co

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  • Super Users and Membership Economy - Customer Success Summit 201516:51

    Super Users and Membership Economy - Customer Success Summit 2015

    Super Users and Membership Economy - Customer Success Summit 2015 About Totango: Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer s

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  • Customer Success the Next Generation: What is the Final Frontier? - Customer Success Summit 201544:12

    Customer Success the Next Generation: What is the Final Frontier? - Customer Success Summit 2015

    Over the past 5 years, Customer Success has become a recognized philosophy in almost all SaaS and subscription businesses today. Now that we’ve moved from infancy towards maturity, how will the indust

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  • Totango Hero Awards - Customer Success Summit 20154:43

    Totango Hero Awards - Customer Success Summit 2015

    The Customer Success Hero Awards are industry awards that recognize individuals and teams who go above and beyond. They are given out annually at the Customer Success Summit. We were so happy to recei

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  • The War on your Talent: Be Ready to Meet the Challenge - Customer Success Summit 201519:45

    The War on your Talent: Be Ready to Meet the Challenge - Customer Success Summit 2015

    The War on your Talent: Be Ready to Meet the Challenge, presented by Laura Kerekes Chief Knowledge Officer, ThinkHR Corporation About Totango: Totango is a customer success platform that helps recurr

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  • Making Customer Success a Team Sport - Customer Success Summit 201510:32

    Making Customer Success a Team Sport - Customer Success Summit 2015

    MARKETING AND CLIENT SUCCESS: MODERN DAY SUPER HEROES Presented by Meg Murphy, CMO, Bigcommerce About Totango: Totango is a customer success platform that helps recurring revenue businesses simplify

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  • Double Your Customer Success Team in 30 Days - Customer Success Summit 201522:25

    Double Your Customer Success Team in 30 Days - Customer Success Summit 2015

    DOUBLE YOUR CUSTOMER SUCCESS TEAM IN 30 DAYS Presented by Aaron Lapierre, Director of Customer Success, DoubleDutch About Totango: Totango is a customer success platform that helps recurring revenue

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  • From the Beginning: Customer Success at Early Stage Start-ups - Customer Success Summit 201511:33

    From the Beginning: Customer Success at Early Stage Start-ups - Customer Success Summit 2015

    From the Beginning: Customer Success at Early Stage Start-ups presented by Ari Klein Head of Customer Success, DocSend The value and power of prioritizing a Customer Success function and how it can d

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  • The Dynamic Duo: Customer Success and Customer Support - Customer Success Summit 201515:55

    The Dynamic Duo: Customer Success and Customer Support - Customer Success Summit 2015

    THE DYNAMIC DUO: CUSTOMER SUCCESS AND CUSTOMER SUPPORT Presented by Cynthia Balusek, Director of Customer Success, Bigcommerce About Totango: Totango is a customer success platform that helps recurr

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  • How Net Promoter Builds a Culture and Drives Growth - Customer Success Summit 201516:43

    How Net Promoter Builds a Culture and Drives Growth - Customer Success Summit 2015

    HOW NET PROMOTER BUILDS A CULTURE AND DRIVES GROWTH Presented by Evan Klein, Founder & President, Satrix Solutions About Totango: Totango is a customer success platform that helps recurring revenue b

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