For Executives

A collection of resources and Customer Success guides for executives.

  • Guide for Company-Wide Customer Success

    Guide for Company-Wide Customer Success

    Zoe is a conversational interface that gives access to customer data to any employee and allows them to participate in cross-functional, proactive customer impacts.

    Read Flipbook
  • ×

    Request a Totango demo!

    First Name
    Last Name
    Company
    Company Size
    We'll be in touch shortly!
    Error - something went wrong!
  • Forrester Guest Webinar: Disrupting the Traditional Approach To Customer Centricity58:50

    Forrester Guest Webinar: Disrupting the Traditional Approach To Customer Centricity

    New technology is changing the game in how companies achieve a customer-centric culture. Hear from guest Kate Leggett, VP Principal Analyst from Forrester Research, Inc.

    Watch Video
  • Guide to Successful Customer Renewal and Upsell

    Guide to Successful Customer Renewal and Upsell

    Read Article
  • 2016 Customer Success Salary Survey & State of the Profession Report

    2016 Customer Success Salary Survey & State of the Profession Report

    The 2016 Customer Success Salary Report surveyed 1000 respondents to establish industry benchmarks for Customer Success professionals regarding compensation trends, the growth and maturity.

    View Presentation
  • Guide to Successful Customer Onboarding

    Guide to Successful Customer Onboarding

    The first 90 days will decide the fate of your implementation. Make sure you are following our best practices to ensure a smooth onboarding for your customers.

    Read Article
  • 2016 SaaS Metrics Report

    2016 SaaS Metrics Report

    Every year we take the opportunity to run a comprehensive survey of professionals at SaaS companies ranging from early startups to established businesses with over $100M in revenue. Our aim is to bett

    View Presentation
  • 6 Secrets of Great Customer Success

    6 Secrets of Great Customer Success

    Learn from Customer Success leaders about the top 6 secrets for great Customer Success.

    Read Flipbook
  • Understanding the Financial Health of your Subscription Business55:48

    Understanding the Financial Health of your Subscription Business

    Industry leaders, Zuora and Totango, present which metrics truly give an accurate picture of the health of your subscription business. Which metrics should you calculate and optimize on - ARR, GEI, CR

    Watch Video
  • Customer Success: Play to Win - Customer Success Summit 201514:30

    Customer Success: Play to Win - Customer Success Summit 2015

    Customer Success Summit 2015 Keynote presented by Guy Nirpaz, CEO and Co-Founder of Totango. Learn about the importance for Customer Success organizations to go beyond just reducing customer churn. Co

    Watch Video
  • The Missing SaaS Metric: Customer Retention Cost Report

    The Missing SaaS Metric: Customer Retention Cost Report

    The Customer Retention Cost (CRC) and the CRC Ratio help assess and benchmark customer retention efforts in the industry.

    Read Flipbook
  • Staying Innovative with Customer Success1:16

    Staying Innovative with Customer Success

    Guy Nirpaz, CEO & Co-Founder of Totango, describes three ways to be innovative: 1 – collecting the right data about your customers and creating signals for customer health 2 – removing the friction p

    Watch Video
  • ×

    Request a Totango demo!

    First Name
    Last Name
    Company
    Company Size
    We'll be in touch shortly!
    Error - something went wrong!
  • Top 12 Reasons Customers Churn

    Top 12 Reasons Customers Churn

    Learn the top reasons that customers churn and how you can proactively work to prevent it and increase upsell.

    Read Flipbook
  • A CCO’S Framework for Customer Success Maturity

    A CCO’S Framework for Customer Success Maturity

    Whether you’ve been doing Customer Success for years or are just getting started, the best step you can take is to understand what maturity stage you are at. #CS101

    Read Article
  • From CMO to Chief Customer Experience Officer – shifting gears to meet customer needs

    From CMO to Chief Customer Experience Officer – shifting gears to meet customer needs

    The SaaS industry is changing in regards to understanding customer to provide personalized experiences to each. See how enterprise companies are shifting gears to meet customer needs.

    Read Article
  • The ‘Blowfish Effect': Look like a Big Fish in a Big Pond

    The ‘Blowfish Effect': Look like a Big Fish in a Big Pond

    Leyla Seka, SVP and GM at Desk.com, gave a great session, packed with examples, about the top three things you need to do to create “the blowfish effect” and look like a big fish in a big pond.

    Read Article
  • When Should You Start Investing In Customer Success?

    When Should You Start Investing In Customer Success?

    Customer Success technology is an essential investment for any SaaS business — startup or established. We advocate earlier is better, read about when you should invest in Customer Success.

    Read Article
  • Should Customer Success Report to the CEO?

    Should Customer Success Report to the CEO?

    how entrepreneurs should think about and create the organizational structure of a SaaS company

    Read Article
  • Customer Success Manifesto1:58

    Customer Success Manifesto

    Focus on: - Value over customer management - Customer actions over words - Real-time sensors over historical snapshots - Contextual engagement over periodic check-ins #CS101

    Watch Video
  • loading
    Loading More...