Customer Success and Retention
Resources to help SaaS companies use Customer Success to retain and upsell customers.
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Read FlipbookZoe: A How-To Guide for Company-Wide Customer Success
Zoe is a conversational interface that gives access to customer data to any employee and allows them to participate in cross-functional, proactive customer impacts.
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Read FlipbookGuide to Successful Renewal and Upsell
Learn best practices for successful customer renewals. Customer success teams can, and must, influence renewal events with proactive and focused programs throughout the entire customer lifecycle.
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0:52Watch VideoTotango Enterprise Edition
Watch this brief video to learn how Totango can provide deeper visibility into your customer accounts to proactively influence health and predict renewal, churn, and upsell revenue by
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Read ArticleGuide to Successful Customer Onboarding
The first 90 days will decide the fate of your implementation. Make sure you are following our best practices to ensure a smooth onboarding for your customers.
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View PresentationThe Definitive Guide to Buying a Customer Success Platform
Thinking of buying a Customer Success software solution? This comprehensive guide lays out the 5 "must-have" components to evaluate for your growing SaaS organization.
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Read FlipbookTop 12 Reasons Customers Churn
Learn the top reasons that customers churn and how you can proactively work to prevent it and increase upsell.
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Read ArticleWhite Paper: How to Map the Customer Journey
The customer journey starts with your first engagement with a potential customer all the way through renewal and upsell. There are five key steps to charting customer journey.
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1:00:20Watch VideoMaking the Customer Journey Work - 3 Critical Processes
Do you have a defined customer journey at your company? One major step of customer acquisition and retention improvement is often found by looking inwardly. With a strong customer experience departmen
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1:00:09Watch VideoCustomer Success: Going Beyond the Old CRM Model
Sales, Marketing, and...Customer Success? There’s a new business function that’s growing faster than you think. Over the past few years, a new world of software has been developed to power this pivota
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57:38Watch VideoWhy Every SaaS Company Needs a Chief Customer Officer
Jeanne Bliss, Author of The Chief Customer Officer, will break down how to deliver meaningful customer experiences that drive profitability and growth. It’s not about a point in time; it’s about a pro
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29:03Watch VideoScaling Customer Success with Technology
Webinar featuring Judith Platz, VP of Research, Customer Success at TSIA and Kaiser Mulla-Feroze, CMO at Totango Whether your team is responsible for Customer Adoption, Retention, or Expansion (or al
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29:48Watch VideoShow me the money! Keep and grow customers by proving your ROI
In this webinar, Chief Customer Officer of Totango, Omer Gotlieb, Omer introduces ROI metrics you can track that demonstrate increased revenue and improved productivity.
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45:45Watch VideoLand & Expand: How to Increase Revenue with Customer Success
Part of our Summit On-Demand webinar series. In this webinar, Whitney Hillyer, Director of Customer Success at Bitly shows us how Bitly uses customer success to differentiate and grow their business.
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33:45Watch VideoMaking Customer Success and Customer Support Work Hand-in-hand
Learn how the powerful integration of Customer Success and Customer Support will help your organization: - Deliver insightful, contextual support by knowing how a customer is using your product and th
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57:01Watch VideoTransform Salesforce Into a Customer Success Platform
Salesforce has recently put the spotlight firmly on Customer Success and we couldn't be more thrilled. But what does it mean to have Salesforce as a part of your Customer Success Platform? It means mo
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Read ArticleMapping your Customer Journey: The Organizational Exercise you Must Do
Mapping your customer journey allows you to understand exactly the steps...
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42:37Watch Video5 Ways to Boost Customer Retention
Making sure your customers are engaged and successful is now a must. Watch this webinar to learn 5 strategies that companies like Optimizely, Zendesk and Autodesk use to increase retention.
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45:20Watch VideoThree Ways Cotap Improves Productivity with Customer Success
Webinar presented by Brian Murray, VP of Customer Experience at Cotap as part of Totango's Summit On-Demand webinar series. About Totango: Totango is a customer success platform that helps recurring
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Read ArticleThe 3 Pillars of Customer Success: Culture, Technology and Health
Part of the Customer Success Summit On-Demand Series Depending on the...
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Read ArticleCustomer Success Reimagined
When you’re in an industry that has completely taken off, sometimes you need...
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