Measuring Customer Success

Information on best practices for measuring Customer Success.

  • How Panaya Increased Renewal Revenue 240% Using Totango

    How Panaya Increased Renewal Revenue 240% Using Totango

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  • 2016 SaaS Metrics Report

    2016 SaaS Metrics Report

    Every year we take the opportunity to run a comprehensive survey of professionals at SaaS companies ranging from early startups to established businesses with over $100M in revenue. Our aim is to bett

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  • ROI Metrics: The best way to measure Customer Success

    ROI Metrics: The best way to measure Customer Success

    How do you measure Customer Success? This guide will show you what metrics to use to prove ROI with y our Customer Success efforts.

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  • The OMG! Way of Managing Customer Success Teams29:56

    The OMG! Way of Managing Customer Success Teams

    In this 30-minute webinar, learn how to (O)rganize, (M)easure, and (G)enerously Compensate your customer success managers. Omer Gotlieb, Totango’s Chief Customer Officer, will share 4 metrics that ali

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  • Show me the money! Keep and grow customers by proving your ROI29:48

    Show me the money! Keep and grow customers by proving your ROI

    In this webinar, Chief Customer Officer of Totango, Omer Gotlieb, Omer introduces ROI metrics you can track that demonstrate increased revenue and improved productivity.

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  • One Ring to Rule them All: Customer Success Metrics

    One Ring to Rule them All: Customer Success Metrics

    Learn how new metrics can improve customer success #metrics

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  • The Missing SaaS Metric: Customer Retention Cost Report

    The Missing SaaS Metric: Customer Retention Cost Report

    The Customer Retention Cost (CRC) and the CRC Ratio help assess and benchmark customer retention efforts in the industry.

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  • Customer Success by the Numbers Panel50:48

    Customer Success by the Numbers Panel

    While the discipline of Customer Success has been widely adopted by SaaS and subscription businesses, the debate about how best to measure success still rages on. #metrics

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  • 2014 SaaS Metrics Survey

    2014 SaaS Metrics Survey

    This year's key take-away underscores the importance of customer success in the SaaS business model and why companies need to be focused on boosting retention.

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  • 2013 SaaS Metrics Report

    2013 SaaS Metrics Report

    A survey of 257 executives at SaaS companies about key performance indicators used to run SaaS businesses.

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  • 2012 Annual SaaS Metrics Survey Results

    2012 Annual SaaS Metrics Survey Results

    SaaS executives are shifting business focus, our survey report reveals great dissatisfaction with common business metrics; customer-centric measurements sets the new standard.

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