On-Demand Webinars

  • Five Health Checks for Managing Customer Retention36:05

    Five Health Checks for Managing Customer Retention

    No one likes churn. And no one can afford a bad churn problem. So how do you prevent it? You need a way to monitor and manage the current health of every customer so you can accurately forecast each a

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  • Justifying the Investment for Customer Success Technology56:50

    Justifying the Investment for Customer Success Technology

    Traditionally, CRM systems were designed around sales and service. In the new realities of recurring revenue business models, in which customer value spans beyond a one-time sale, enterprises are now

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  • Simplifying the Complexities of Customer Success in the Enterprise55:47

    Simplifying the Complexities of Customer Success in the Enterprise

    Watch this webinar to hear from customer success veteran, Catherine Blackmore, GVP of Customer Success at Oracle Marketing Cloud, to learn how to simplify Customer Success in complex enterprises.

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  • Doubling Product Adoption at the Enterprise, featuring Autodesk53:53

    Doubling Product Adoption at the Enterprise, featuring Autodesk

    Watch this webinar to hear from two thought leaders on how customer success is the critical component for the bottomline.

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  • Making Customer Engagement Immediate, Relevant, and Automated with Customer Success Campaigns59:26

    Making Customer Engagement Immediate, Relevant, and Automated with Customer Success Campaigns

    Customers have fallen in love with Totango's Customer Success Campaigns. Watch this webinar for a brief demo & learn how SVP of Customer Success, Jamey Jeff, is driving product adoption at TrackMaven.

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  • Understanding the Financial Health of your Subscription Business55:48

    Understanding the Financial Health of your Subscription Business

    Industry leaders, Zuora and Totango, present which metrics truly give an accurate picture of the health of your subscription business. Which metrics should you calculate and optimize on - ARR, GEI, CR

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  • The CEO's Perspective on What Customer Success Should Be38:20

    The CEO's Perspective on What Customer Success Should Be

    What triggers a CEO to send an email saying your new feature release is "pretty bad ass"? Customer success technology designed to deliver huge value to the company, team, and the CEO himself.

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  • Learn How Customer Success Processes are Getting Automated at Autodesk33:32

    Learn How Customer Success Processes are Getting Automated at Autodesk

    SuccessPlays helps Totango customers, like Autodesk Shotgun Software, automate team processes and trigger consistent and personalized customer touchpoints throughout the customer lifecycle. Learn how!

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  • Land & Expand: How to Increase Revenue with Customer Success45:45

    Land & Expand: How to Increase Revenue with Customer Success

    Part of our Summit On-Demand webinar series. In this webinar, Whitney Hillyer, Director of Customer Success at Bitly shows us how Bitly uses customer success to differentiate and grow their business.

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  • The State of the Customer Success Profession1:01:18

    The State of the Customer Success Profession

    Compensation, bonuses, team maturity, goals & challenges - everything you've wanted to know about the Customer Success Profession in 2015 will be revealed in this webinar. Fueled by two leading indust

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  • The OMG! Way of Managing Customer Success Teams29:56

    The OMG! Way of Managing Customer Success Teams

    In this 30-minute webinar, learn how to (O)rganize, (M)easure, and (G)enerously Compensate your customer success managers. Omer Gotlieb, Totango’s Chief Customer Officer, will share 4 metrics that ali

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  • 5 Ways to Boost Customer Retention42:37

    5 Ways to Boost Customer Retention

    Making sure your customers are engaged and successful is now a must. Watch this webinar to learn 5 strategies that companies like Optimizely, Zendesk and Autodesk use to increase retention.

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  • Show me the money! Keep and grow customers by proving your ROI29:48

    Show me the money! Keep and grow customers by proving your ROI

    In this webinar, Chief Customer Officer of Totango, Omer Gotlieb, Omer introduces ROI metrics you can track that demonstrate increased revenue and improved productivity.

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  • Customer Success: Going Beyond the Old CRM Model1:00:09

    Customer Success: Going Beyond the Old CRM Model

    Sales, Marketing, and...Customer Success? There’s a new business function that’s growing faster than you think. Over the past few years, a new world of software has been developed to power this pivota

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  • Scaling Customer Success with Technology29:03

    Scaling Customer Success with Technology

    Webinar featuring Judith Platz, VP of Research, Customer Success at TSIA and Kaiser Mulla-Feroze, CMO at Totango Whether your team is responsible for Customer Adoption, Retention, or Expansion (or al

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  • Three Ways Cotap Improves Productivity with Customer Success45:20

    Three Ways Cotap Improves Productivity with Customer Success

    Webinar presented by Brian Murray, VP of Customer Experience at Cotap as part of Totango's Summit On-Demand webinar series. About Totango: Totango is a customer success platform that helps recurring

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  • Making the Customer Journey Work - 3 Critical Processes1:00:20

    Making the Customer Journey Work - 3 Critical Processes

    Do you have a defined customer journey at your company? One major step of customer acquisition and retention improvement is often found by looking inwardly. With a strong customer experience departmen

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  • Why Every SaaS Company Needs a Chief Customer Officer57:38

    Why Every SaaS Company Needs a Chief Customer Officer

    Jeanne Bliss, Author of The Chief Customer Officer, will break down how to deliver meaningful customer experiences that drive profitability and growth. It’s not about a point in time; it’s about a pro

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  • Creative Approaches to Retention Marketing featuring Anne Janzer41:25

    Creative Approaches to Retention Marketing featuring Anne Janzer

    Webinar featuring Anne Janzer, Author of Subscription Marketing Drip emails and customer webinars are just the tip of the iceberg when it comes to customer retention marketing. Learn different method

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  • Transform Salesforce Into a Customer Success Platform57:01

    Transform Salesforce Into a Customer Success Platform

    Salesforce has recently put the spotlight firmly on Customer Success and we couldn't be more thrilled. But what does it mean to have Salesforce as a part of your Customer Success Platform? It means mo

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