On-Demand Webinars

  • Roadmapping Customer Success Maturity39:50

    Roadmapping Customer Success Maturity

    Whether you’ve been doing Customer Success for years or are just getting started, the best step you can take is to understand where you are on the maturity curve so that you can take steps to move for

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  • Measuring the Effectiveness of a Customer Health Model34:31

    Measuring the Effectiveness of a Customer Health Model

    In Part 2 of our customer health webinar series, we take a more advanced look at health and dive into measuring the effectiveness of a customer health model. Totango presents with customer, Feedvisor

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  • Slack's Approach to Change Management

    Upcoming Webinar
  • Harnessing the Power of Continuous Learning in Customer Success with Waterstone Management Group43:13

    Harnessing the Power of Continuous Learning in Customer Success with Waterstone Management Group

    In this webinar, Jim Coleman, SVP Customer Success at Totango and Hubert Selvanathan, Principal, Waterstone Management Group discuss which tools, processes, and capabilities are needed to drive contin

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  • How to Build an Effective Customer Health Model28:35

    How to Build an Effective Customer Health Model

    Your customers’ success is critical to your business. But how do you define and measure their success? Should you look at the number of support tickets, rate of adoption, revenue per customer, churn r

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  • What it Really Means to Build a Customer Culture50:45

    What it Really Means to Build a Customer Culture

    Whether you call it customer centricity, customer obsession, or customer focused, putting the customer at the center of your company is the right business approach. In order to be customer centric,

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  • Disrupting The Traditional Approach To Customer Centricity58:50

    Disrupting The Traditional Approach To Customer Centricity

    New technology is changing the game in how companies achieve a customer-centric culture. Hear from guest Kate Leggett, VP Principal Analyst from Forrester Research, Inc. and Guy Nirpaz, CEO and Co-fou

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  • Introducing Totango DNA-CX - The Heart of Zoe32:19

    Introducing Totango DNA-CX - The Heart of Zoe

    At Customer Success Summit 2017, we introduced the world to Zoe™. Zoe opens up customer success to the entire company and makes it everyone’s business. The data technology behind Zoe is what makes it

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  • Five Health Checks for Managing Customer Retention36:05

    Five Health Checks for Managing Customer Retention

    No one likes churn. And no one can afford a bad churn problem. So how do you prevent it? You need a way to monitor and manage the current health of every customer so you can accurately forecast each a

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  • Justifying the Investment for Customer Success Technology56:50

    Justifying the Investment for Customer Success Technology

    Traditionally, CRM systems were designed around sales and service. In the new realities of recurring revenue business models, in which customer value spans beyond a one-time sale, enterprises are now

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  • Simplifying the Complexities of Customer Success in the Enterprise55:47

    Simplifying the Complexities of Customer Success in the Enterprise

    Watch this webinar to hear from customer success veteran, Catherine Blackmore, GVP of Customer Success at Oracle Marketing Cloud, to learn how to simplify Customer Success in complex enterprises.

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  • Doubling Product Adoption at the Enterprise, featuring Autodesk53:53

    Doubling Product Adoption at the Enterprise, featuring Autodesk

    Watch this webinar to hear from two thought leaders on how customer success is the critical component for the bottomline.

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  • Making Customer Engagement Immediate, Relevant, and Automated with Customer Success Campaigns59:26

    Making Customer Engagement Immediate, Relevant, and Automated with Customer Success Campaigns

    Customers have fallen in love with Totango's Customer Success Campaigns. Watch this webinar for a brief demo & learn how SVP of Customer Success, Jamey Jeff, is driving product adoption at TrackMaven.

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  • Understanding the Financial Health of your Subscription Business55:48

    Understanding the Financial Health of your Subscription Business

    Industry leaders, Zuora and Totango, present which metrics truly give an accurate picture of the health of your subscription business. Which metrics should you calculate and optimize on - ARR, GEI, CR

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  • The CEO's Perspective on What Customer Success Should Be38:20

    The CEO's Perspective on What Customer Success Should Be

    What triggers a CEO to send an email saying your new feature release is "pretty bad ass"? Customer success technology designed to deliver huge value to the company, team, and the CEO himself.

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  • Learn How Customer Success Processes are Getting Automated at Autodesk33:32

    Learn How Customer Success Processes are Getting Automated at Autodesk

    SuccessPlays helps Totango customers, like Autodesk Shotgun Software, automate team processes and trigger consistent and personalized customer touchpoints throughout the customer lifecycle. Learn how!

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  • Land & Expand: How to Increase Revenue with Customer Success45:45

    Land & Expand: How to Increase Revenue with Customer Success

    Part of our Summit On-Demand webinar series. In this webinar, Whitney Hillyer, Director of Customer Success at Bitly shows us how Bitly uses customer success to differentiate and grow their business.

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  • The State of the Customer Success Profession1:01:18

    The State of the Customer Success Profession

    Compensation, bonuses, team maturity, goals & challenges - everything you've wanted to know about the Customer Success Profession in 2015 will be revealed in this webinar. Fueled by two leading indust

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  • The OMG! Way of Managing Customer Success Teams29:56

    The OMG! Way of Managing Customer Success Teams

    In this 30-minute webinar, learn how to (O)rganize, (M)easure, and (G)enerously Compensate your customer success managers. Omer Gotlieb, Totango’s Chief Customer Officer, will share 4 metrics that ali

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  • 5 Ways to Boost Customer Retention42:37

    5 Ways to Boost Customer Retention

    Making sure your customers are engaged and successful is now a must. Watch this webinar to learn 5 strategies that companies like Optimizely, Zendesk and Autodesk use to increase retention.

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  • Show me the money! Keep and grow customers by proving your ROI29:48

    Show me the money! Keep and grow customers by proving your ROI

    In this webinar, Chief Customer Officer of Totango, Omer Gotlieb, Omer introduces ROI metrics you can track that demonstrate increased revenue and improved productivity.

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