Customer Stories

View case studies and hear testimonials from Totango customers and learn how they implemented Customer Success Software to maximize their Customer Success efforts.

  • ON241:22

    ON24

    Chris Dishman, Vice President of Customer Success at ON24, shares why they switched to Totango from their previous customer success vendor. The flexibility of Totango and the ability to measure health

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  • xMatters, Inc.1:18

    xMatters, Inc.

    Nate Richardson, Business Operations Director, loves Totango's seamless Salesforce integration and how it doesn’t require an additional Salesforce admin like other customer success vendors.

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  • Clicktale Aligns Around the Customer with Zoe

    Clicktale Aligns Around the Customer with Zoe

    In order to align their entire organization around real-time customer data, Clicktale gave their employees Zoe so they could make more informed business decisions and become customer-centric.

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  • Randall-Reilly1:30

    Randall-Reilly

    Tami Barre, VP of Client Experience, shares how Randall-Reilly transitioned from a homegrown customer success solution to Totango for better insights, scaling, and automation capabilities.

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  • Blazemeter, a CA Technologies Company, makes customer success a company mission1:33

    Blazemeter, a CA Technologies Company, makes customer success a company mission

    Yishai Cohen, Vice President of Customer and Partner Success at Blazemeter, is thrilled to see that with Totango, customer success can finally be realized as a company mission.

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  • How Panaya Increased Renewal Revenue 240% Using Totango

    How Panaya Increased Renewal Revenue 240% Using Totango

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  • Clarabridge1:51

    Clarabridge

    With three separate products that span from the enterprise to small implementations, Clarabridge needed a customer success solution that could reflect their complex business.

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  • Emailage1:34

    Emailage

    Anthony Enrico, Director of Customer Success, is able to scale, drive, and manage a global team of customer success professionals at Emailage with Totango.

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  • Wiredrive increased recurring revenue by 60 percent with Totango

    Wiredrive increased recurring revenue by 60 percent with Totango

    The customer success team at Wiredrive manages everything after the sale is closed, from customer onboarding to preventing churn. With 1500+ customers, including 500+ high-touch enterprise accounts...

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  • Front App1:11

    Front App

    Andersen Yu, Customer Success Manager, explains how Totango allows Front to scale the efforts of their customer success team with very personalized interactions, but in an automatic and engaging way.

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  • Jobvite takes a data-driven approach to reducing churn and improving upsells

    Jobvite takes a data-driven approach to reducing churn and improving upsells

    After switching to Totango as their Customer Success Platform, Jobvite was able to collect real-time application data to create more well-rounded and accurate health scores, reducing churn rates.

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  • Jazz0:57

    Jazz

    Find out how Jazz (formerly The Resumator) fights churn using Totango by creating a churn-risk score with app usage data. Featuring former VP of Customer Success, Kristen Hayer.

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  • Central Desktop increases revenue with predictive and proactive customer success

    Central Desktop increases revenue with predictive and proactive customer success

    Central Desktop has a bold vision; they want to “turn email hell into work-together heaven.” But the company had a big challenge when it came to working with its own customers.

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  • Qumu1:15

    Qumu

    Learn how Qumu is getting help to drive investments and product management focus by using Totango. Featuring Chad Sears, VP of Customer Success from Qumu Corporation.

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  • Sysomos Differentiates with Great Customer Experiences

    Sysomos Differentiates with Great Customer Experiences

    Sysomos chooses Totango to help them differentiate in a crowded market by creating out of this world customer experiences.

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  • BigCommerce1:34

    BigCommerce

    As CMO, Meg Murphy shares how Totango helps deliver high quality client success experiences to create the best marketing asset.

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  • Unbounce1:22

    Unbounce

    Using insights from Totango, Unbounce is able to identify opportunities to improve customer experience with their product.

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  • Central Desktop1:10

    Central Desktop

    Central Desktop is a SaaS collaboration tools that helps project teams work together with customers and share content in the cloud.

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  • Clarizen1:16

    Clarizen

    Featuring Josh Santos, Director of Customer Success from Clarizen.

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  • Crittercism1:17

    Crittercism

    As Director of Support, Tom Blossom explains how Totango highlights product feature adoption and areas for product improvement.

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