Customer Stories

View case studies and hear testimonials from Totango customers and learn how they implemented Customer Success Software to maximize their Customer Success efforts.

  • How Panaya Increased Renewal Revenue 240% Using Totango

    How Panaya Increased Renewal Revenue 240% Using Totango

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  • Wiredrive increased recurring revenue by 60 percent with Totango

    Wiredrive increased recurring revenue by 60 percent with Totango

    The customer success team at Wiredrive manages everything after the sale is closed, from customer onboarding to preventing churn. With 1500+ customers, including 500+ high-touch enterprise accounts...

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  • TrackMaven1:18

    TrackMaven

    As Chief Customer Officer for TrackMaven, Jamey Jeff's team is using Totango as the heartbeat of their Customer Success initiatives and is their one source of truth.

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  • Global Capacity1:51

    Global Capacity

    Featuring Mary Stanhope, VP of Marketing from Global Capacity on how they manage 20,000 customers using Totango.

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  • PipelineDeals revamps their Customer Success program with Totango in 28 days

    PipelineDeals revamps their Customer Success program with Totango in 28 days

    In under 30 days, PipelineDeals launched Totango to manage their customer journey, track and measure key outcomes, set up alerts, and integrate with other enterprise systems like Zuora and Zendesk.

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  • Jobvite takes a data-driven approach to reducing churn and improving upsells

    Jobvite takes a data-driven approach to reducing churn and improving upsells

    After switching to Totango as their Customer Success Platform, Jobvite was able to collect real-time application data to create more well-rounded and accurate health scores, reducing churn rates.

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  • Central Desktop increases revenue with predictive and proactive customer success

    Central Desktop increases revenue with predictive and proactive customer success

    Central Desktop has a bold vision; they want to “turn email hell into work-together heaven.” But the company had a big challenge when it came to working with its own customers.

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  • Sysomos Differentiates with Great Customer Experiences

    Sysomos Differentiates with Great Customer Experiences

    Sysomos chooses Totango to help them differentiate in a crowded market by creating out of this world customer experiences.

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  • Upland1:36

    Upland

    Find out how Upland is getting greater visibility into product usage across product lines with VP of Customer Success, Stephen Fulkerson.

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  • Glint1:09

    Glint

    See how Glint understands every point of the customer lifecycle using Totango. Featuring Celia Gouveia, Director of Customer Success from Glint.

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  • Qumu1:15

    Qumu

    Learn how Qumu is getting help to drive investments and product management focus by using Totango. Featuring Chad Sears, VP of Customer Success from Qumu Corporation.

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  • Pipeline Deals1:03

    Pipeline Deals

    Explore how Elizabeth Doherty, Director of Customer Success from Pipeline Deals uses Totango to understand her customers at every stage of the customer journey.

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  • Desk.com1:04

    Desk.com

    As SVP and GM, Leyla Seka discusses the power of a customer community and how a tool like Totango helps community engagement.

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  • Crittercism1:17

    Crittercism

    As Director of Support, Tom Blossom explains how Totango highlights product feature adoption and areas for product improvement.

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  • BigCommerce1:34

    BigCommerce

    As CMO, Meg Murphy shares how Totango helps deliver high quality client success experiences to create the best marketing asset.

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  • Innography1:11

    Innography

    As Director of Client Success, Ernie Fontes describes the need for analytics and how Totango has helped decrease their onboarding time.

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  • User Testing1:15

    User Testing

    Director of Client Operations, Jonathan Hicken, explains how Totango has helped his team allocate the right resources to their customers at the right time.

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  • Jazz0:57

    Jazz

    Find out how Jazz (formerly The Resumator) fights churn using Totango by creating a churn-risk score with app usage data. Featuring former VP of Customer Success, Kristen Hayer.

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  • Optimizely1:19

    Optimizely

    Featuring Luke Diaz, Customer Success Lead from Optimizely. "Since we've started using Totango, the first impression has just been eye opening. We had all this information coming in at both the use

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  • Xamarin1:04

    Xamarin

    Totango helps Xamarin proactively reach out to customers with the right context so they don’t have to rely on time based check ins.

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