Customer Success Summit 2014 Sessions

  • Customer Success Summit 2014 Overview1:55

    Customer Success Summit 2014 Overview

    Here's what you missed at the Customer Success Summit this March!

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  • Customer Success Summit: Enter the new CXO!30:34

    Customer Success Summit: Enter the new CXO!

    Customer Success Summit 2014: Keynote presented by Jeanne Bliss on Getting past lip service to passionate action via the 5 core competencies.

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  • Customer Success Summit: How Not To Grow Customer Success In A Startup14:24

    Customer Success Summit: How Not To Grow Customer Success In A Startup

    Customer Success Play by Ryan Engley of Unbounce of the challenges faced when starting a customer success team in a startup that companies of all sizes can learn from.

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  • Customer Success Summit: Defining the Customer Journey12:52

    Customer Success Summit: Defining the Customer Journey

    Customer Success Play by Stephanie Schatz of Xamarin on how to define the customer journey.

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  • Customer Success Summit: Our Customer Success Journey19:28

    Customer Success Summit: Our Customer Success Journey

    Customer Success Summit 2014: Tien Tzuo of Zuora shares how they put together the blueprint for customer success and the resulting nine pillars of their company-wide effort.

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  • Customer Success Summit: Customer Success vs Marketing - from friction to win-win12:48

    Customer Success Summit: Customer Success vs Marketing - from friction to win-win

    Customer Success Play by Chad Horenfeldt of Influitive on how to sync up customer success and marketing effectively to drive customer advocacy.

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  • Customer Success Summit: Onboarding Success - Start off right!13:20

    Customer Success Summit: Onboarding Success - Start off right!

    Customer Success Play by Ted Purcell of Clarizen on the critical important of onboarding your users right to ensure customer success in the long run.

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  • Customer Success Summit: Built for Self-Serve11:52

    Customer Success Summit: Built for Self-Serve

    Customer Success Play by Amy Mustoe of SendGrid on how building a self-serve, low touch customer success model.

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  • Customer Success Summit: How to have fun in customer success while providing value to your customers13:32

    Customer Success Summit: How to have fun in customer success while providing value to your customers

    Customer Success Play by Omer Gotlieb of Totango on making customer success about more than firefighting and how to make it enjoyable for both your team and the customers.

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  • Customer Success Summit: In-product growth hacking to increase revenue14:18

    Customer Success Summit: In-product growth hacking to increase revenue

    Customer Success Play by Harpreet Singh of CloudBees on using Customer Success insights to power marketing automation to increase engagement, conversions, and ultimately revenue.

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  • Customer Success Summit: Enabling Strategic Relationships10:46

    Customer Success Summit: Enabling Strategic Relationships

    Customer Success Play by John Lee of Kapost on how to use Customer Success insights to build strategic relationships with your end users.

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  • Customer Success Summit: Using product insight to drive ROI for Customer Success8:28

    Customer Success Summit: Using product insight to drive ROI for Customer Success

    Customer Success Play by Brian Norusis of e-Builder on defining ROI of customer success.

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  • Customer Success Summit: Moving beyond account management to customer success15:38

    Customer Success Summit: Moving beyond account management to customer success

    Customer Success Play by Mark Fordham of Central Desktop on how they transiitioned from account management to customer success.

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  • Customer Success Summit: Customer success applied outside the box13:42

    Customer Success Summit: Customer success applied outside the box

    Customer Success Play by Alex Brower of Crittercism on how customer success insights can power operational decisions outside of its traditional scope.

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  • Customer Success Summit: Taking the guesswork out of a new product launch12:29

    Customer Success Summit: Taking the guesswork out of a new product launch

    Customer Success Play by John Broady from thismoment on incorporating customer success to drive product development.

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  • Customer Success Summit: Putting Customer Success in the Hands of the Customer11:16

    Customer Success Summit: Putting Customer Success in the Hands of the Customer

    Customer Success Play presented by Josh Richau of Jive Software.

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  • Guy Nirpaz, Totango Highlights4:31

    Guy Nirpaz, Totango Highlights

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  • Customer Success Summit: Fireside Chat - Turning Loyal Users Into Paying Customers23:41

    Customer Success Summit: Fireside Chat - Turning Loyal Users Into Paying Customers

    Customer Success Summit 2014: fireside chat with Guy Nirpaz (Totango) and Phil Libin (Evernote) on the philosophy behind how to truly win your users over and building a product with your end users in

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  • Customer Success Summit: CEO Panel -  From One Night Stand to Lasting Customer Love27:05

    Customer Success Summit: CEO Panel - From One Night Stand to Lasting Customer Love

    Customer Success Summit 2014: panel moderated by Alex Wilhelm (TechCrunch), featuring Bayard Winthrop (American Giant), Dan Finnigan (Jobvite), and Guy Nirpaz (Totango).

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  • Customer Success Summit: Practitioner panel - Why customer success? Is this a legitimate executive role?35:17

    Customer Success Summit: Practitioner panel - Why customer success? Is this a legitimate executive role?

    Customer Success Summit 2014: Panel moderated by Bruce Cleveland (InterWest), featuring Nello Franco (Talend), Mike Grafham (Yammer), Jon Herstein (Box), and Rahul Sachdev (Get Satisfaction).

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