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  • Making Customer Success and Customer Support Work Hand-in-hand33:45

    Making Customer Success and Customer Support Work Hand-in-hand

    Learn how the powerful integration of Customer Success and Customer Support will help your organization: - Deliver insightful, contextual support by knowing how a customer is using your product and th

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  • Identifying Potential Churn Problems and More19:22

    Identifying Potential Churn Problems and More

    Replay of Omer's webinar on March 13th 2014. Slides here: slideshare.net/totango/identifying-32055740

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  • Identifying Potential Churn Problems and More23:01

    Identifying Potential Churn Problems and More

    Replay of Omer's webinar on March 6th 2014. Slides here: http://www.slideshare.net/totango/identifying-32055740

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  • Let's get ready to rock at Customer Success Summit0:44

    Let's get ready to rock at Customer Success Summit

    Customer value is no longer an empty management mantra. Now is the time for Customer Success to rock it out. Join us and hear from thought-leaders and practitioners who are at the cutting-edge of im

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  • Why Customer Success Is The Next Big Thing1:11

    Why Customer Success Is The Next Big Thing

    Today the subscription business model has made the software industry a services business where you need to consistently make your customers happy and deliver recurring value.

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  • Totango Customer Success6:33

    Totango Customer Success

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  • Give your dreams wings to fly1:52

    Give your dreams wings to fly

    Over the past 5-10 years revolutionary developments in Sales and Marketing Automation have created a series of new and exciting companies that have revolutionized the space. However for every $1 earn

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  • Data Scientist1:35

    Data Scientist

    Data by itself is meaningless. Data becomes valuable when it provides insights that allows us to understand what is happening, and if so desired enables us to take the right action.

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  • Design Criteria for a Customer Success Solution0:54

    Design Criteria for a Customer Success Solution

    Design Criteria for your customer success solution are: 1) it must provide real time insight, 2) it must allow you to segment the data into meaningful groups, and 3) it must help you to Identify lead

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  • Customer Marketing and Advocacy2:06

    Customer Marketing and Advocacy

    Existing customers make up the bulk of your recurring revenue - up to 80%! Did you know it costs 6 to 7 times more to acquire a new customer than it does to upsell or retain an existing one? Think o

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  • Impacting Churn Before It Happens1:36

    Impacting Churn Before It Happens

    Any company who has an online service, eventually experiences churn. It’s important to know is that churn is a lagging indicator. By the time a customer churns, it is too late to reverse the course.

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  • Impacting Customer Success1:58

    Impacting Customer Success

    The SaaS model depends on expansion and upsell after the initial sale. Today customer success is very reactive. In the future customer success will be the ability of a company to proactively reach-o

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  • Impacting Trial Conversion2:09

    Impacting Trial Conversion

    It’s a well-known fact that, today, customers are not responding to traditional marketing the way they used to. Buyers are increasingly researching products and services on their own. Buyers are typi

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  • What Totango Can Do0:39

    What Totango Can Do

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  • How to Create A Customer Journey1:59

    How to Create A Customer Journey

    Need to drive value to customers, for this we can create an use a customer journey, with different stages such as: - Trial Conversion - Onboarding - Build value - Expand value Key points in this proc

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  • Why Customer Success Is The Next Big Thing0:54

    Why Customer Success Is The Next Big Thing

    Today the subscription business model has made the software industry a services business where you need to consistently make your customers happy and deliver recurring value.

    Watch Video
  • Engagement Reports - How to Tutorial3:47

    Engagement Reports - How to Tutorial

    In this 3 min video tutorial we'll explain how to use the Totango reporting features, going over a couple of popular examples from our user community.

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  • Totango Engagement Reports4:00

    Totango Engagement Reports

    For daily meetings to monthly board reviews, you need a sound understanding of customer engagement to make smart decisions. See how Totango's Engagement Reports can bring that understanding to life in

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  • Totango TLV1:05

    Totango TLV

    A peek into the Totango offices in Tel-Aviv. Come see how the world's most advance big-data customer engagement platform is being built

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  • Totango Overview - Customer Marketing4:45

    Totango Overview - Customer Marketing

    Learn how to use Totango to effectively communicate and market to your existing users - Retention campaigns designed to re-engage with dormant users - Smart trial nurturing campaigns to drive new tria

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