Hear From The Experts

Learn from leaders of the Customer Success industry with these testimonials and webinars.

  • Harnessing the Power of Continuous Learning in Customer Success with Waterstone43:13

    Harnessing the Power of Continuous Learning in Customer Success with Waterstone

    In this webinar, Jim Coleman, SVP Customer Success at Totango and Hubert Selvanathan, Principal, Waterstone Management Group discuss which tools, processes, and capabilities are needed to drive contin

    Watch Video
  • ×

    Request a Totango demo!

    First Name
    Last Name
    Company
    Company Size
    We'll be in touch shortly!
    Error - something went wrong!
  • How to Build an Effective Customer Health Model28:35

    How to Build an Effective Customer Health Model

    Your customers’ success is critical to your business. But how do you define and measure their success? Should you look at the number of support tickets, rate of adoption, revenue per customer, churn r

    Watch Video
  • Don Peppers: Why Totango's Zoe is a "Category Changer" for Customer Success0:55

    Don Peppers: Why Totango's Zoe is a "Category Changer" for Customer Success

    Don Peppers, thought-leader, author of The One to One Future, and founder of CXSpeakers, comments on Totango's new product, Zoe. From his perspective, Zoe is changing the way companies do customer suc

    Watch Video
  • ON241:22

    ON24

    A primary goal of ON24 is to ensure there is a solid, consistent customer experience across the entire organization, and between four different product sets. Chris Dishman, Vice President of Customer

    Watch Video
  • Disrupting The Traditional Approach To Customer Centricity58:50

    Disrupting The Traditional Approach To Customer Centricity

    New technology is changing the game in how companies achieve a customer-centric culture. Hear from guest Kate Leggett, VP Principal Analyst from Forrester Research, Inc. and Guy Nirpaz, CEO and Co-fou

    Watch Video
  • Join our 10/26 Customer Health Webinar, Part 2 in series

    Register Now
  • Three Often Overlooked Customer Success Strategies - Customer Success Summit 201726:14

    Three Often Overlooked Customer Success Strategies - Customer Success Summit 2017

    From Customer Success Summit 2017 - Don Peppers, Founding Partner, Author of The One to One Future, CXSpeakers discusses, "Three Often Overlooked Customer Success Strategies". Learn more about Custom

    Watch Video
  • How We Drive Change Management At Slack - Customer Success Summit 201713:07

    How We Drive Change Management At Slack - Customer Success Summit 2017

    From Customer Success Summit 2017 - Rav Dhaliwal, Head of Customer Success, EMEA at Slack discusses, "How we Drive Change Management at Slack". Learn more about Customer Success Summit: http://custom

    Watch Video
  • The Future of Work is Chaos - Customer Success Summit 201728:39

    The Future of Work is Chaos - Customer Success Summit 2017

    From Customer Success Summit 2017 - Claire Burge, CEO and Founder at This Is Productivity, discusses, "The Future of Work is Chaos". Learn more about Customer Success Summit: http://customersuccesssu

    Watch Video
  • The Implications of Changing Workforce Demographics - Customer Success Summit 201720:11

    The Implications of Changing Workforce Demographics - Customer Success Summit 2017

    From Customer Success Summit 2017 - Dan Finnigan, CEO at Jobvite, discusses "The Implications of Changing Workforce Demographics". Learn more about Customer Success Summit: http://customersuccesssumm

    Watch Video
  • Zoe - The Open Approach to Customer Success2:39

    Zoe - The Open Approach to Customer Success

    Many CEOs want their teams to focus on customers and collaborate in order to create value to their customers. Top down approach rarely works, Zoe was designed to allow self-organizing teams to collab

    Watch Video
  • Onboarding - Leverage Totango to Operationalize, Track, and Alert28:49

    Onboarding - Leverage Totango to Operationalize, Track, and Alert

    Watch Video
  • ×

    Request a Totango demo!

    First Name
    Last Name
    Company
    Company Size
    We'll be in touch shortly!
    Error - something went wrong!
  • Justifying the Investment for Customer Success Technology56:50

    Justifying the Investment for Customer Success Technology

    Traditionally, CRM systems were designed around sales and service. In the new realities of recurring revenue business models, in which customer value spans beyond a one-time sale, enterprises are now

    Watch Video
  • Shifting to an Outcome Focused World - Peter Armaly15:12

    Shifting to an Outcome Focused World - Peter Armaly

    Tech companies historically made money by selling technology assets to customers and attaching services like support contracts and training. The advent of subscription-based consumption models has put

    Watch Video
  • The financial justification for Customer Success1:27

    The financial justification for Customer Success

    Thomas Lah, Executive Director of TSIA, explains the viable reason for technology-as-a-service companies to spend 3%-20% of revenue in customer success. Today companies spend over $1 to get $1 in incr

    Watch Video
  • Letting go of your ego in Customer Success1:01

    Letting go of your ego in Customer Success

    Steve Bernstein, CEO & Founder, Waypoint Group explains why thinking about yourself and your customers are not competing priorities. If CEOs and executives start to let go of their ego – “it’s my comp

    Watch Video
  • Core values for Customer Success0:49

    Core values for Customer Success

    Colleen Blake, VP of Marketing at ServiceRocket, shares two core values they’ve adopted to foster customer success at their organization. 1. Like the customer – their customers are more than a sale,

    Watch Video
  • A CEO's definition of Customer Success1:13

    A CEO's definition of Customer Success

    Jeff Erhardt, CEO of Wise.io, explains how Customer Success, like Big Data, has taken on a lot of different meanings. He shares what he sees as the fundamental definition: proactively ensuring your c

    Watch Video
  • Empowering your employees to put customers first1:13

    Empowering your employees to put customers first

    Mikkel Svane, CEO of Zendesk, advises business leaders to create a culture of caring for customers. That means encouraging all team members to spend time with customers, engage in conversations, and t

    Watch Video
  • Using Customer Success to drive growth1:12

    Using Customer Success to drive growth

    Evan Klein, Founder & President of Satrix Solutions, describes how customer success can drive growth by letting customers inform your decisions around product development, innovation, and future strat

    Watch Video
  • Staying Innovative with Customer Success1:16

    Staying Innovative with Customer Success

    Guy Nirpaz, CEO & Co-Founder of Totango, describes three ways to be innovative: 1 – collecting the right data about your customers and creating signals for customer health 2 – removing the friction p

    Watch Video
  • loading
    Loading More...