Hear From The Experts

Learn from leaders of the Customer Success industry with these testimonials and webinars.

  • Zoe Interaction Tutorials: How to Participate in an Impact Step in Slack2:08

    Zoe Interaction Tutorials: How to Participate in an Impact Step in Slack

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  • Zoe Interaction Tutorials: Creating an Impact Step1:54

    Zoe Interaction Tutorials: Creating an Impact Step

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  • CODiE Best Big Data Reporting and Analytics Solution Demo58:43

    CODiE Best Big Data Reporting and Analytics Solution Demo

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  • Zoe Interaction Tutorials: Tell Me About1:38

    Zoe Interaction Tutorials: Tell Me About

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  • CODiE Best Emerging Technology Demo48:41

    CODiE Best Emerging Technology Demo

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  • Disrupting The Traditional Approach To Customer Centricity58:50

    Disrupting The Traditional Approach To Customer Centricity

    New technology is changing the game in how companies achieve a customer-centric culture. Hear from guest Kate Leggett, VP Principal Analyst from Forrester Research, Inc. and Guy Nirpaz, CEO and Co-fou

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  • Zoe Interaction Tutorials: Using Segments1:10

    Zoe Interaction Tutorials: Using Segments

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  • Zoe Interaction Tutorials: Creating Segments for Zoe2:09

    Zoe Interaction Tutorials: Creating Segments for Zoe

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  • CODiE Best Customer Relationship Management Tool Demo 04031759:12

    CODiE Best Customer Relationship Management Tool Demo 040317

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  • CODiE Best Customer Success Management Tool Demo57:26

    CODiE Best Customer Success Management Tool Demo

    CODiE CSM Demo

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  • Introducing Totango DNA-CX - The Heart of Zoe32:19

    Introducing Totango DNA-CX - The Heart of Zoe

    At Customer Success Summit 2017, we introduced the world to Zoe™. Zoe opens up customer success to the entire company and makes it everyone’s business. The data technology behind Zoe is what makes it

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  • Three Often Overlooked Customer Success Strategies - Customer Success Summit 201726:14

    Three Often Overlooked Customer Success Strategies - Customer Success Summit 2017

    From Customer Success Summit 2017 - Don Peppers, Founding Partner, Author of The One to One Future, CXSpeakers discusses, "Three Often Overlooked Customer Success Strategies". Learn more about Custom

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  • How We Drive Change Management At Slack - Customer Success Summit 201713:07

    How We Drive Change Management At Slack - Customer Success Summit 2017

    From Customer Success Summit 2017 - Rav Dhaliwal, Head of Customer Success, EMEA at Slack discusses, "How we Drive Change Management at Slack". Learn more about Customer Success Summit: http://custom

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  • AWARD CEREMONY: Customer Success Hero Awards Announced - Customer Success Summit 20178:07

    AWARD CEREMONY: Customer Success Hero Awards Announced - Customer Success Summit 2017

    From Customer Success Summit 2017 - Omer Gotlieb, Co-Founder & CCO at Totango presents, "Customer Success Hero Awards". Learn more about Customer Success Summit: http://customersuccesssummit.com Tot

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  • The New Currency of Competitive Companies - Customer Success Summit 201714:30

    The New Currency of Competitive Companies - Customer Success Summit 2017

    From Customer Success Summit 2017 - Richard Owen, CEO at Satmetrix discusses, "The New Currency of Competitive Companies". Learn more about Customer Success Summit: http://customersuccesssummit.com

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  • [Track 1] Connecting the Wagons - Customer Success Summit 201718:43

    [Track 1] Connecting the Wagons - Customer Success Summit 2017

    From Customer Success Summit 2017 - Dominique Levin, Managing Partner at Winning By Design, discusses "Connecting the Wagons" Learn more about Customer Success Summit: http://customersuccesssummit.co

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  • [Track 1]  Metrics That Bridge Sales and Customer Success - Customer Success Summit 201725:13

    [Track 1] Metrics That Bridge Sales and Customer Success - Customer Success Summit 2017

    From Customer Success Summit 2017 - Nate Richardson, Corporate Operations, Customer Success at xMatters, Inc., discusses "Metrics That Bridge Sales and Customer Success". Learn more about Customer Su

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  • [Track 3] Diving Into the Qualitative Feedback - Customer Success Summit 201719:57

    [Track 3] Diving Into the Qualitative Feedback - Customer Success Summit 2017

    From Customer Success Summit 2017 - Natasha Bishop, Director of Customer Success at Smartsheet, discusses "Diving Into the Qualitative Feedback". Learn more about Customer Success Summit: http://cust

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  • [Track 3] A New Model for Merging CX and CS - Customer Success Summit 201721:11

    [Track 3] A New Model for Merging CX and CS - Customer Success Summit 2017

    From Customer Success Summit 2017 - Erin Van Remortel, Customer Experience at Verizon, discusses "A Conversation vs. A Monologue: A New Model for Merging CX and CS". Learn more about Customer Success

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  • [Track 3] How to Deliver a Scalable Enterprise Onboarding Experience - Customer Success Summit 201720:19

    [Track 3] How to Deliver a Scalable Enterprise Onboarding Experience - Customer Success Summit 2017

    From Customer Success Summit 2017 - Justin Oberbauer, VP Customer Success at ProsperWorks, discusses "How to Deliver a Scalable Enterprise Onboarding Experience to Your SMB Customers". Learn more abo

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