Hear From The Experts

Learn from leaders of the Customer Success industry with these testimonials and webinars.

  • How Slack Drives Change Management31:47

    How Slack Drives Change Management

    Change is hard, particularly when you are changing the behavior of employees. But Slack has done an unbelievable job in changing the way people work - making it really easy to communicate and collabor

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  • Roadmapping Customer Success Maturity39:50

    Roadmapping Customer Success Maturity

    Whether you’ve been doing Customer Success for years or are just getting started, the best step you can take is to understand where you are on the maturity curve so that you can take steps to move for

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  • Hot Tip - Compound Segments4:33

    Hot Tip - Compound Segments

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  • Zoe Interaction Tutorials: Say Hello and Help to Get Started0:44

    Zoe Interaction Tutorials: Say Hello and Help to Get Started

    Want to start interacting with Zoe in Slack? Simply type @Zoe hello or @Zoe help, and you will be guided on next steps.

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  • Measuring the Effectiveness of a Customer Health Model34:31

    Measuring the Effectiveness of a Customer Health Model

    In Part 2 of our customer health webinar series, we take a more advanced look at health and dive into measuring the effectiveness of a customer health model. Totango presents with customer, Feedvisor

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  • Customer Success Summit 2018

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  • Harnessing the Power of Continuous Learning in Customer Success with Waterstone43:13

    Harnessing the Power of Continuous Learning in Customer Success with Waterstone

    In this webinar, Jim Coleman, SVP Customer Success at Totango and Hubert Selvanathan, Principal, Waterstone Management Group discuss which tools, processes, and capabilities are needed to drive contin

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  • How to Build an Effective Customer Health Model28:35

    How to Build an Effective Customer Health Model

    Your customers’ success is critical to your business. But how do you define and measure their success? Should you look at the number of support tickets, rate of adoption, revenue per customer, churn r

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  • Don Peppers: Why Totango's Zoe is a "Category Changer" for Customer Success0:55

    Don Peppers: Why Totango's Zoe is a "Category Changer" for Customer Success

    Don Peppers, thought-leader, author of The One to One Future, and founder of CXSpeakers, comments on Totango's new product, Zoe. From his perspective, Zoe is changing the way companies do customer suc

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  • ON241:22

    ON24

    A primary goal of ON24 is to ensure there is a solid, consistent customer experience across the entire organization, and between four different product sets. Chris Dishman, Vice President of Customer

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  • Disrupting The Traditional Approach To Customer Centricity58:50

    Disrupting The Traditional Approach To Customer Centricity

    New technology is changing the game in how companies achieve a customer-centric culture. Hear from guest Kate Leggett, VP Principal Analyst from Forrester Research, Inc. and Guy Nirpaz, CEO and Co-fou

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  • Three Often Overlooked Customer Success Strategies - Customer Success Summit 201726:14

    Three Often Overlooked Customer Success Strategies - Customer Success Summit 2017

    From Customer Success Summit 2017 - Don Peppers, Founding Partner, Author of The One to One Future, CXSpeakers discusses, "Three Often Overlooked Customer Success Strategies". Learn more about Custom

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  • How We Drive Change Management At Slack - Customer Success Summit 201713:07

    How We Drive Change Management At Slack - Customer Success Summit 2017

    From Customer Success Summit 2017 - Rav Dhaliwal, Head of Customer Success, EMEA at Slack discusses, "How we Drive Change Management at Slack". Learn more about Customer Success Summit: http://custom

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  • The Future of Work is Chaos - Customer Success Summit 201728:39

    The Future of Work is Chaos - Customer Success Summit 2017

    From Customer Success Summit 2017 - Claire Burge, CEO and Founder at This Is Productivity, discusses, "The Future of Work is Chaos". Learn more about Customer Success Summit: http://customersuccesssu

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  • The Implications of Changing Workforce Demographics - Customer Success Summit 201720:11

    The Implications of Changing Workforce Demographics - Customer Success Summit 2017

    From Customer Success Summit 2017 - Dan Finnigan, CEO at Jobvite, discusses "The Implications of Changing Workforce Demographics". Learn more about Customer Success Summit: http://customersuccesssumm

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  • Zoe - The Open Approach to Customer Success2:39

    Zoe - The Open Approach to Customer Success

    Many CEOs want their teams to focus on customers and collaborate in order to create value to their customers. Top down approach rarely works, Zoe was designed to allow self-organizing teams to collab

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  • Onboarding - Leverage Totango to Operationalize, Track, and Alert28:49

    Onboarding - Leverage Totango to Operationalize, Track, and Alert

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  • Justifying the Investment for Customer Success Technology56:50

    Justifying the Investment for Customer Success Technology

    Traditionally, CRM systems were designed around sales and service. In the new realities of recurring revenue business models, in which customer value spans beyond a one-time sale, enterprises are now

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  • Shifting to an Outcome Focused World - Peter Armaly15:12

    Shifting to an Outcome Focused World - Peter Armaly

    Tech companies historically made money by selling technology assets to customers and attaching services like support contracts and training. The advent of subscription-based consumption models has put

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  • The financial justification for Customer Success1:27

    The financial justification for Customer Success

    Thomas Lah, Executive Director of TSIA, explains the viable reason for technology-as-a-service companies to spend 3%-20% of revenue in customer success. Today companies spend over $1 to get $1 in incr

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  • Letting go of your ego in Customer Success1:01

    Letting go of your ego in Customer Success

    Steve Bernstein, CEO & Founder, Waypoint Group explains why thinking about yourself and your customers are not competing priorities. If CEOs and executives start to let go of their ego – “it’s my comp

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