Hear From The Experts

Learn from leaders of the Customer Success industry with these testimonials and webinars.

  • Leveraging Health Designer For Faster Resulys27:10

    Leveraging Health Designer For Faster Resulys

    Built upon the foundation of Totango’s superior rules-based health model, Health Designer offers the most comprehensive and flexible solution for defining and accurately predicting real-time customer

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  • Webinar - Accelerating the Impact of Customer Success in the Enterprise34:38

    Webinar - Accelerating the Impact of Customer Success in the Enterprise

    Brian Merritt, VP of Customer Success at Trustpilot, shares his strategy and processes to get the results they need from their customer success programs. He also gives his POV on why a goal-oriented a

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  • Exceeding Customer Expectations with Proactive Service - Customer Success Summit 2018 (Track 2)31:25

    Exceeding Customer Expectations with Proactive Service - Customer Success Summit 2018 (Track 2)

    Speakers: Omid Razavi, Global Head of Product Success, Arnfinn Austefjord, Director, Product Strategy, at ServiceNow Customer Success and Customer Service should be seamlessly integrated to enable pr

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  • Success Operations 2.0 - Customer Success Summit 2018 (Track 2)23:35

    Success Operations 2.0 - Customer Success Summit 2018 (Track 2)

    Presented by Shachar Avrahami, Customer Success Operations Manager at Feedvisor, at Customer Success Summit 2018. Take your Customer Success Operations practice to the next level. In this session, y

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  • How We Moved Up the Maturity Model - Customer Success Summit 2018 (Track 2)22:52

    How We Moved Up the Maturity Model - Customer Success Summit 2018 (Track 2)

    Speaker: Rich Donnellan, Strategic Alignment at eVestment, a NASDAQ company. View the presentation: https://www.slideshare.net/totango/how-we-moved-up-the-maturity-model-cssummit18

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  • Success Operations 2.0 - Customer Success Summit 2018 (Track 2)18:08

    Success Operations 2.0 - Customer Success Summit 2018 (Track 2)

    Speaker: Shachar Avrahami Customer Success Operations Manager Feedvisor

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  • To Monetize of Not to Monetize- Customer Success Summit 2018 (Track 1)30:25

    To Monetize of Not to Monetize- Customer Success Summit 2018 (Track 1)

    Speaker: John Shaw, Vice President, Global Customer Success at JAGGAER (Formerly BravoSolution). View the presentation: https://www.slideshare.net/totango/to-monetize-or-to-not-monetize-cssummit18

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  • Leveraging Front-Line Customer Feedback - Customer Success Summit 2018 (Track 1)27:07

    Leveraging Front-Line Customer Feedback - Customer Success Summit 2018 (Track 1)

    Speaker: Mark Fordham, VP Customer Success & Account Management at PGI View the presentation: https://www.slideshare.net/totango/leveraging-frontline-customer-feedback-for-companywide-change-cssummit1

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  • Customer Marketing: Scaling Customer Success Efforts - Customer Success Summit 2018 (Track 3)31:25

    Customer Marketing: Scaling Customer Success Efforts - Customer Success Summit 2018 (Track 3)

    Speaker: Tayanna Bigatti, Customer Marketing Manager at Trustpilot Overview of how Customer Marketing campaigns and initiatives promote product engagement to reinforce the value of your customer's inv

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  • Enterprise Customer Success Through Digital Engagement - Customer Success Summit 2018 (Track 3)31:25

    Enterprise Customer Success Through Digital Engagement - Customer Success Summit 2018 (Track 3)

    Speaker: Krista Glantschnig, VP, Global Head Digital Customer Engagement at SAP This session, taking examples from SAP, will focus on the role that digital engagement service can take in supporting al

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  • What I Have Learned From Building Successful CS Teams - Customer Success Summit 2018 (Track 3)31:25

    What I Have Learned From Building Successful CS Teams - Customer Success Summit 2018 (Track 3)

    Speaker: Ariel Utnik, Chief Customer Officer at Feedvisor, View the presentation: https://www.slideshare.net/totango/secrets-revealed-what-ive-learned-from-building-3-customer-success-teams-cssummit18

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  • How to Prove Customer Success ROI - Customer Success Summit 2018 (Track 3)23:06

    How to Prove Customer Success ROI - Customer Success Summit 2018 (Track 3)

    Speaker: Tal Tsfany, VP, Customer Success at Mulesoft. View the presentation: https://www.slideshare.net/totango/how-to-prove-customer-success-roi-cssummit18

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  • Driving High Velocity Retention and Expansion - Customer Success Summit 2018 (Track 3)31:25

    Driving High Velocity Retention and Expansion - Customer Success Summit 2018 (Track 3)

    Speaker: Guy Marion, Former CMO, Autopilot, currently EIR, Matrix Partners. View the presentation: https://www.slideshare.net/totango/driving-high-velocity-retention-and-expansion-cssummit18

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  • The Volume Play - Customer Success Summit 2018 (Track 3)28:06

    The Volume Play - Customer Success Summit 2018 (Track 3)

    Speaker: Alyssa Edelman, Customer Success Team Manager at Greenhouse Software Learn about how Greenhouse leverages both proactive one-to-many strategies and reactive one-to-one communications to ensur

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  • The Art and Science of Developing CSMs That Love Their Job - Customer Success Summit 2018 (Track 3)29:48

    The Art and Science of Developing CSMs That Love Their Job - Customer Success Summit 2018 (Track 3)

    Speaker: Christopher McNamara, VP, Customer Success at Glassdoor Does it really matter whether your Customer Success Managers love their jobs? In this session I explore the linkage between employee en

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  • Outputs vs. Outcomes - Why Your CS Team Must Understand the Difference - CSSummit1823:19

    Outputs vs. Outcomes - Why Your CS Team Must Understand the Difference - CSSummit18

    Speaker: Summer Weisberg, Director Customer Success at cloudbees Does your customer success team understand the difference between outputs and outcomes? More importantly, can they convey this message

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  • The Value Play - Finding the Right Level of Engagement - Customer Success Summit 2018 (Track 3)31:25

    The Value Play - Finding the Right Level of Engagement - Customer Success Summit 2018 (Track 3)

    Speaker: Jill Sawatzky, Director, Customer Success at Citrix View the presentation: https://www.slideshare.net/totango/the-value-play-finding-the-right-level-of-engagement

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  • From Cost Center to Experience Equation - Customer Success Summit 2018 (Track 2)25:41

    From Cost Center to Experience Equation - Customer Success Summit 2018 (Track 2)

    Speaker: Anand Janefalkar, Founder & CEO at UJET. View the presentation: https://www.slideshare.net/totango/from-cost-center-to-experience-equation-how-technology-is-shaping-modern-customer-interactio

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  • How We Moved Up the Maturity Model - Customer Success Summit 2018 (Track 2)31:25

    How We Moved Up the Maturity Model - Customer Success Summit 2018 (Track 2)

    Speaker: Rich Donnellan Strategic Alignment eVestment, a NASDAQ company

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  • Exceeding Customer Expectations with Proactive Service - Customer Success Summit 2018 (Track 2)31:25

    Exceeding Customer Expectations with Proactive Service - Customer Success Summit 2018 (Track 2)

    Speakers: Omid Razavi, Global Head of Product Success, Arnfinn Austefjord, Director, Product Strategy, at ServiceNow Customer Success and Customer Service should be seamlessly integrated to enable pr

    Watch Video
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