Presentations

See how others have approached some of the most common Customer Success Challenges

  • Harnessing the Power of Continuous Learning in Customer Success featuring Waterstone Management Group

    Harnessing the Power of Continuous Learning in Customer Success featuring Waterstone Management Group

    In this webinar presentation, Hubert Selvanathan, Principal at Waterstone Management Group, and Jim Coleman, SVP Customer Success at Totango, discuss which tools, processes, and capabilities are neede

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  • How to Build an Effective Customer Health Model

    How to Build an Effective Customer Health Model

    Your customers’ success is critical to your business. But how do you define and measure their success? Should you look at the number of support tickets, rate of adoption, revenue per customer, churn r

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  • What Does It Really Mean To Build A Customer Culture?

    What Does It Really Mean To Build A Customer Culture?

    Whether you call it customer centricity, customer obsession, or customer focused, putting the customer at the center of your company is the right business approach. In order to be customer centric, ho

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  • Disrupting the Traditional Approach to Customer Centricity, Featuring Forrester Research

    Disrupting the Traditional Approach to Customer Centricity, Featuring Forrester Research

    Webinar presentation: New technology is changing the game in how companies achieve a customer-centric culture. Hear from guest Kate Leggett, VP Principal Analyst from Forrester Research, Inc. and Guy

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  • Introducing Totango DNA-CX - The Heart of Zoe

    Introducing Totango DNA-CX - The Heart of Zoe

    At Customer Success Summit 2017, we introduced the world to Zoe™. Zoe opens up customer success to the entire company and makes it everyone’s business. The data technology behind Zoe is what makes it

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  • Customer Success at the Enterprise

    Customer Success at the Enterprise

    From Customer Success Summit 2017 - Somit Goyal, Global Head of Customer Success at Microsoft discusses, "Customer Success at the Enterprise". Learn more about Customer Success Summit: http://custome

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  • The Next Wave of Customer Success

    The Next Wave of Customer Success

    From Customer Success Summit 2017 - Guy Nirpaz, CEO & Co-Founder at Totango discusses, "The Next Wave of Customer Success". Learn more about Customer Success Summit: http://customersuccesssummit.com

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  • The Implications of Changing Workforce Demographics

    The Implications of Changing Workforce Demographics

    From Customer Success Summit 2017 - Dan Finnigan, CEO at Jobvite, discusses "The Implications of Changing Workforce Demographics". Learn more about Customer Success Summit: http://customersuccesssumm

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  • How we Drive Change Management at Slack

    How we Drive Change Management at Slack

    From Customer Success Summit 2017 - Rav Dhaliwal, Head of Customer Success, EMEA at Slack discusses, "How we Drive Change Management at Slack". Learn more about Customer Success Summit: http://custom

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  • The Future of Work is Chaos

    The Future of Work is Chaos

    From Customer Success Summit 2017 - Claire Burge, CEO and Founder at This Is Productivity, discusses, "The Future of Work is Chaos". Learn more about Customer Success Summit: http://customersuccesssu

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  • A Product Person's View of Customer Success

    A Product Person's View of Customer Success

    From Customer Success Summit 2017 - Sam Boonin, VP Product Strategy at Zendesk discusses, "Customer First: A Product Person's View". Learn more about Customer Success Summit: http://customersuccesssu

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  • Building Customer Success Organizations

    Building Customer Success Organizations

    From Customer Success Summit 2017 - Thomas Lah, Executive Director at TSIA discusses, "Building Customer Success Organizations". Learn more about Customer Success Summit: http://customersuccesssummit

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  • The New Currency of Competitive Companies

    The New Currency of Competitive Companies

    From Customer Success Summit 2017 - Richard Owen, CEO at Satmetrix discusses, "The New Currency of Competitive Companies". Learn more about Customer Success Summit: http://customersuccesssummit.com

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  • Creating a Product Communication Loop

    Creating a Product Communication Loop

    From Customer Success Summit 2017 - Sylvie Woolf, Director of Client Service at ClearCompany, discusses "Creating a Product Communication Loop". Learn more about Customer Success Summit: http://cus

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  • Creating Synergy Between Sales & Customer Success

    Creating Synergy Between Sales & Customer Success

    From Customer Success Summit 2017 - Sherrod Patching, VP Customer Success at Leadspace, discusses "Creating Synergy Between Sales & Customer Success". Learn more about Customer Success Summit: http:/

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  • Connecting the Wagons

    Connecting the Wagons

    From Customer Success Summit 2017 - Dominique Levin, Managing Partner at Winning By Design, discusses "Connecting the Wagons" Learn more about Customer Success Summit: http://customersuccesssummit.co

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  • Marketing's Methods that Improve Retention & Experience

    Marketing's Methods that Improve Retention & Experience

    From Customer Success Summit 2017 - Peter Armaly, Principal Transformation Advisor at Oracle Marketing Cloud, discusses "Marketing's Methods That Improve Retention & Experience". Learn more about Cus

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  • Why Customer Success Without Cultural Adoption = Failure

    Why Customer Success Without Cultural Adoption = Failure

    From Customer Success Summit 2017 - Evan Klein, Founder and President at Satrix Solutions, discusses "Why Customer Success Without Cultural Adoption = Failure" Learn more about Satrix Solutions: http

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  • How to Hire, Onboard, and Set your Customer Success Team up for Success

    How to Hire, Onboard, and Set your Customer Success Team up for Success

    From Customer Success Summit 2017 - Maranda Dziekonski, Vice President, Customer Operations at HelloSign, discusses "How to Hire, Onboard, and Set Your Customer Success Team". Learn more about Custom

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  • Internal Success Matters

    Internal Success Matters

    From Customer Success Summit 2017 - Grant Fecteau, Head of Customer Success Recruiting at WeWork, discusses "Internal Success Matters". Learn more about Customer Success Summit: http://customersucces

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