Hear From The Experts

This Stream includes all Videos from our Hear From The Experts Youtube playlist

  • Don Peppers: Why Totango's Zoe is a "Category Changer" for Customer Success0:55

    Don Peppers: Why Totango's Zoe is a "Category Changer" for Customer Success

    Don Peppers, thought-leader, author of The One to One Future, and founder of CXSpeakers, comments on Totango's new product, Zoe. From his perspective, Zoe is changing the way companies do customer suc

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  • Three Often Overlooked Customer Success Strategies - Customer Success Summit 201726:14

    Three Often Overlooked Customer Success Strategies - Customer Success Summit 2017

    From Customer Success Summit 2017 - Don Peppers, Founding Partner, Author of The One to One Future, CXSpeakers discusses, "Three Often Overlooked Customer Success Strategies". Learn more about Custom

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  • Building Customer Success Organizations - Customer Success Summit 201727:41

    Building Customer Success Organizations - Customer Success Summit 2017

    From Customer Success Summit 2017 - Thomas Lah, Executive Director at TSIA discusses, "Building Customer Success Organizations". Learn more about Customer Success Summit: http://customersuccesssummit

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  • The Next Wave of Customer Success - Customer Success Summit 201716:52

    The Next Wave of Customer Success - Customer Success Summit 2017

    From Customer Success Summit 2017 - Guy Nirpaz, CEO & Co-Founder at Totango discusses, "The Next Wave of Customer Success". Learn more about Customer Success Summit: http://customersuccesssummit.com

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  • The Future of Work is Chaos - Customer Success Summit 201728:39

    The Future of Work is Chaos - Customer Success Summit 2017

    From Customer Success Summit 2017 - Claire Burge, CEO and Founder at This Is Productivity, discusses, "The Future of Work is Chaos". Learn more about Customer Success Summit: http://customersuccesssu

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  • The Importance of Customer Success in a Down Econonomy32:58

    The Importance of Customer Success in a Down Econonomy

    The current funding slowdown means the end of new customer acquisition at all costs. Rather than aggressive acquisition and high burn rates, investors are now looking for strong customers and efficien

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  • Simplifying Customer Success in Large and Complex Enterprises55:47

    Simplifying Customer Success in Large and Complex Enterprises

    How do you manage customer success if your company sells multiple products into accounts? Across multiple regions? Or through a variety of resellers? All these variables can make your goal - deliveri

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  • Doubling Product Adoption at the Enterprise, featuring Autodesk53:53

    Doubling Product Adoption at the Enterprise, featuring Autodesk

    Driving adoption of one product is challenging enough, but what if you have multiple products sold into a variety of business units, across multiple regions, or through a large channel network? Enterp

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  • Shifting to an Outcome Focused World - Peter Armaly15:12

    Shifting to an Outcome Focused World - Peter Armaly

    Tech companies historically made money by selling technology assets to customers and attaching services like support contracts and training. The advent of subscription-based consumption models has put

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  • Understanding the Financial Health of your Subscription Business55:48

    Understanding the Financial Health of your Subscription Business

    Industry leaders, Zuora and Totango, present which metrics truly give an accurate picture of the health of your subscription business. Which metrics should you calculate and optimize on - ARR, GEI, CR

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  • Staying Innovative with Customer Success1:16

    Staying Innovative with Customer Success

    Guy Nirpaz, CEO & Co-Founder of Totango, describes three ways to be innovative: 1 – collecting the right data about your customers and creating signals for customer health 2 – removing the friction p

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  • Empowering your employees to put customers first1:13

    Empowering your employees to put customers first

    Mikkel Svane, CEO of Zendesk, advises business leaders to create a culture of caring for customers. That means encouraging all team members to spend time with customers, engage in conversations, and t

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  • A CEO's definition of Customer Success1:13

    A CEO's definition of Customer Success

    Jeff Erhardt, CEO of Wise.io, explains how Customer Success, like Big Data, has taken on a lot of different meanings. He shares what he sees as the fundamental definition: proactively ensuring your c

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  • Core values for Customer Success0:49

    Core values for Customer Success

    Colleen Blake, VP of Marketing at ServiceRocket, shares two core values they’ve adopted to foster customer success at their organization. 1. Like the customer – their customers are more than a sale,

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  • Letting go of your ego in Customer Success1:01

    Letting go of your ego in Customer Success

    Steve Bernstein, CEO & Founder, Waypoint Group explains why thinking about yourself and your customers are not competing priorities. If CEOs and executives start to let go of their ego – “it’s my comp

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  • The financial justification for Customer Success1:27

    The financial justification for Customer Success

    Thomas Lah, Executive Director of TSIA, explains the viable reason for technology-as-a-service companies to spend 3%-20% of revenue in customer success. Today companies spend over $1 to get $1 in incr

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  • Use Design-Thinking to Ignite Creativity and Drive Customer Success - Customer Success Summit 201516:00

    Use Design-Thinking to Ignite Creativity and Drive Customer Success - Customer Success Summit 2015

    IS YOUR CORPORATE CULTURE THE CULPRIT? USE DESIGN-THINKING TO IGNITE CREATIVITY AND DRIVE CUSTOMER SUCCESS Presented by Catherine Courage, SVP of Customer Experience, Citrix About Totango: Totango i

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  • The Blowfish Effect: Look Like a Big Fish in a Big Pond - Customer Success Summit 20159:43

    The Blowfish Effect: Look Like a Big Fish in a Big Pond - Customer Success Summit 2015

    THE BLOWFISH EFFECT: LOOK LIKE A BIG FISH IN A BIG POND Presented by Leyla Seka, SVP and GM, Desk.com at Salesforce.com About Totango: Totango is a customer success platform that helps recurring rev

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  • Customer Success Metrics to Drive Marketing, Sales and Support - Customer Success Summit 201510:02

    Customer Success Metrics to Drive Marketing, Sales and Support - Customer Success Summit 2015

    ONE RING TO RULE THEM ALL: UNIFIED CUSTOMER SUCCESS METRICS TO DRIVE MARKETING, SALES AND CUSTOMER SUCCESS Presented by Bill Macaitis, CMO, Slack Technologies About Totango: Totango is a customer su

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  • How Technology will Reshape Customer Success - Customer Success Summit 201523:33

    How Technology will Reshape Customer Success - Customer Success Summit 2015

    As new technologies emerge in the market they are changing the way that organizations approach customer success. In this session, Maksim Ovsyannikov, Chief Product Officer at Totango, talks to us abou

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