Making Customer Success and Customer Support Work Hand-in-hand

July 29, 2014
Learn how the powerful integration of Customer Success and Customer Support will help your organization: - Deliver insightful, contextual support by knowing how a customer is using your product and their last few actions prior to submitting a support ticket - Proactively engage customers, drive customer value, and improve product adoption to reduce support tickets over time - Understand which customers are at risk and need your attention to get back on track - Deliver tailored customer experiences based on user-type (power users, beginners, etc.) - Identify and cultivate customer advocates and evangelists Ready to raise the bar for a new standard of customer engagement? Watch to learn how using Zendesk and Totango will revolutionize your customers’ experience.

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Identifying Potential Churn Problems and More
Identifying Potential Churn Problems and More

Replay of Omer's webinar on March 13th 2014. Slides here: slideshare.net/totango/identifying-32055740