A CEO's definition of Customer Success

June 16, 2015
Jeff Erhardt, CEO of Wise.io, explains how Customer Success, like Big Data, has taken on a lot of different meanings. He shares what he sees as the fundamental definition: proactively ensuring your customers are happy at every point in the lifecycle you’re touching them, even before they become a customer. It’s a full-company activity from Day 0 with all functions sharing customer data. About Totango: Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time. Learn more at http://www.totango.com
Previous Video
Core values for Customer Success
Core values for Customer Success

Colleen Blake, VP of Marketing at ServiceRocket, shares two core values they’ve adopted to foster customer ...

Next Video
Empowering your employees to put customers first
Empowering your employees to put customers first

Mikkel Svane, CEO of Zendesk, advises business leaders to create a culture of caring for customers. That me...