Customer Success as a profession is going through a meteoric rise. This was evident in our most recent Customer Success survey which attracted more than 4X respondents compared to last year. Check out the 3rd annual Customer Success Salary Survey & State of the Profession Report to benchmark your customer success efforts -- from compensation to goals and challenges. Enjoy!
Most Recent Flipbooks
Panaya Case Study
Guide to Successful Renewal and Upsell
Learn best practices for successful customer renewals. Customer success teams can, and must, influence renewal events with proactive and focused programs throughout the entire customer lifecycle.
Guide to Successful Customer Onboarding
5th Annual SaaS Metrics Report
Best Practices on Driving High Product Adoption
Release Overview - July 2015
ROI Metrics: The best way to measure Customer Success
How do you measure Customer Success? This guide will show you what metrics to use to prove ROI with y our Customer Success efforts.
Customer Success Innovation
Top 12 Reasons Customers Churn
Learn the top reasons that customers churn and how you can proactively work to prevent it and increase upsell.
6 Secrets of Great Customer Success
Learn from Customer Success leaders about the top 6 secrets for great Customer Success.
The Missing SaaS Metric: Customer Retention Cost Report
The Customer Retention Cost (CRC) and the CRC Ratio help assess and benchmark customer retention efforts in the industry.
2014 SaaS Metrics Survey
This year's key take-away underscores the importance of customer success in the SaaS business model and why companies need to be focused on boosting retention.
2013 SaaS Metrics Report
A survey of 257 executives at SaaS companies about key performance indicators used to run SaaS businesses.
2014 Customer Success Salary Report