HIRING YOUR FIRST CSM: GET THE PROFILE RIGHT FROM THE START
Customer Success Summit 2015 breakout session:
Presented by: Jennifer Benson, VP of Customer Success, NewsCred
Most Recent Presentations
Three Companies That Elevated Their VoC and Survey Programs - CSSummit18
Presented by Evan Klein, Founder and President of Satrix Solutions, at Customer Success Summit, Track 1.
Goal-Oriented Technology
Presented by Ravit Danino, VP of Products at Totango, at Customer Success Summit 2018. Technology plays a critical role in advancing the capabilities of Customer Success. Understand why goal-oriented
Building Your Champion Network
Presented by Emilia D'Anzica, VP of Customer Success at Qordoba, at Customer Success Summit 2018, Track 1.
How Do Customers really Make Renewal Decisions?
Presented by Ed Powers, Principal at Service Excellence Partners, at Customer Success Summit 2018, Track 1.
The Value of Customer Data
Presented by Christine Bensen, Senior Director of Product Management at CA Technologies, at Customer Success Summit 2018, Track 1. Moving to SaaS is a huge transformation. Hear how CA managed this cha
Creating a CX-Focused Company
Presented by Matt Zelen, CCO at Act-On Software, at Customer Success Summit 2018, Track 1.
The Impact Your Company Should Be Making with Customer Success
Presented by Phil Nanus, VP Research, Customer Succces at TSIA, at Customer Success Summit 2018. TSIA is a leading research organization focused on Customer Success. Phil is going to discuss the most
Making an Impact on the Organization Through Thoughtful Goal Setting
Presented by Boaz Maor, VP of Customer Success at OpenGov, at Customer Success Summit 2018.
Million Dollar Bet - We're All-in In Customer Success
Presented by Laurence Dean, Group Services, Director for Client Success at Dimension Data. Shared at Customer Success Summit 2018. Dimension Data, a leader in IT Services Management, is making a big b
How to Become a CCO - Talk the Talk
Presented by Tal Tsfany, VP of Customer Success at Mulesoft, at Customer Success Summit 2018. Customer Success team members need to think about value in terms of corporate objectives as well as custo
Building the Customer Centricty Engine in IoT and XaaS
Presented by Deepak Sharma, Customer Transformation Leader, at Deloitte Consulting, and Heather Peck, Global Services Chief of Staff and Transformation Lead at Hitachi. Shared at Customer Success Summ
The Fusion of CX and CS
Presented by Brian Curry, Chief Operating Officer at NICE-Satmetrix, at Customer Success Summit 2018. Many B2C and large enterprise B2B companies are experiencing the need to expand their established
Moving at the Speed of Customers to Accelerate the Impact of Customer Success
Presented by Christina Kosmowski, Head of Customer Success at Slack. Shared at Customer Success Summit 2018. Slack is growing so fast and the need to scale a customer success organization to meet the
Architecting Effortless Customer Experiences
Presented by Nicolle Paradise, Senior Director of Client Experience at ADP, at Customer Success Summit 2018. Complexity is the enemy of adoption. To accelerate the impact of Customer Success, we must
Leveraging Machine Learning to Delight Customers
Presented by Erez Barak, Partner Group Program Manager at Microsoft, at Customer Success Summit 2018. Artificial Intelligence and Machine Learning have come to fruition but what does it really mean fo
Accelerating The Customer Success Impact
Presented by Guy Nirpaz, CEO and Co-Founder of Totango, at Customer Success Summit 2018. Organizations which have implemented Customer Success practices often struggle with providing clear results to
Using Health as the Framework for Company-Wide Alignment
Presented by Katie Yagodnik, Senior Manager of Customer Success at Monster. Shared at Customer Success Summit 2018, Track 2. When Monster brought all their customer data together there was a huge AHA
Using Product Usage to Expand Nation Wide with T-Mobile
Presented by Rachel Donovan, Director of Customer Success at One Door. Our client said, “We don't know how to talk about the value we are getting from your software internally." We said, "let us help.
Our Year In Review: Scaling to New Heights
Presented by Patrick Horne, VP of Client Success at Phreesia, at Customer Success Summit 2018, Track 2.
My Lessons of Implementing Customer Success in a Consumer World - CSSummit18
