HIRING YOUR FIRST CSM: GET THE PROFILE RIGHT FROM THE START
Customer Success Summit 2015 breakout session:
Presented by: Jennifer Benson, VP of Customer Success, NewsCred
Most Recent Presentations
How to Build an Effective Customer Health Model
Your customers’ success is critical to your business. But how do you define and measure their success? Should you look at the number of support tickets, rate of adoption, revenue per customer, churn r
What Does It Really Mean To Build A Customer Culture?
Whether you call it customer centricity, customer obsession, or customer focused, putting the customer at the center of your company is the right business approach. In order to be customer centric, ho
Disrupting the Traditional Approach to Customer Centricity, Featuring Forrester Research
Webinar presentation: New technology is changing the game in how companies achieve a customer-centric culture. Hear from guest Kate Leggett, VP Principal Analyst from Forrester Research, Inc. and Guy
Introducing Totango DNA-CX - The Heart of Zoe
At Customer Success Summit 2017, we introduced the world to Zoe™. Zoe opens up customer success to the entire company and makes it everyone’s business. The data technology behind Zoe is what makes it
Customer Success at the Enterprise
From Customer Success Summit 2017 - Somit Goyal, Global Head of Customer Success at Microsoft discusses, "Customer Success at the Enterprise". Learn more about Customer Success Summit: http://custome
The Next Wave of Customer Success
From Customer Success Summit 2017 - Guy Nirpaz, CEO & Co-Founder at Totango discusses, "The Next Wave of Customer Success". Learn more about Customer Success Summit: http://customersuccesssummit.com
The Implications of Changing Workforce Demographics
From Customer Success Summit 2017 - Dan Finnigan, CEO at Jobvite, discusses "The Implications of Changing Workforce Demographics". Learn more about Customer Success Summit: http://customersuccesssumm
How we Drive Change Management at Slack
From Customer Success Summit 2017 - Rav Dhaliwal, Head of Customer Success, EMEA at Slack discusses, "How we Drive Change Management at Slack". Learn more about Customer Success Summit: http://custom
The Future of Work is Chaos
From Customer Success Summit 2017 - Claire Burge, CEO and Founder at This Is Productivity, discusses, "The Future of Work is Chaos". Learn more about Customer Success Summit: http://customersuccesssu
A Product Person's View of Customer Success
From Customer Success Summit 2017 - Sam Boonin, VP Product Strategy at Zendesk discusses, "Customer First: A Product Person's View". Learn more about Customer Success Summit: http://customersuccesssu
Building Customer Success Organizations
From Customer Success Summit 2017 - Thomas Lah, Executive Director at TSIA discusses, "Building Customer Success Organizations". Learn more about Customer Success Summit: http://customersuccesssummit
The New Currency of Competitive Companies
From Customer Success Summit 2017 - Richard Owen, CEO at Satmetrix discusses, "The New Currency of Competitive Companies". Learn more about Customer Success Summit: http://customersuccesssummit.com
Creating a Product Communication Loop
From Customer Success Summit 2017 - Sylvie Woolf, Director of Client Service at ClearCompany, discusses "Creating a Product Communication Loop". Learn more about Customer Success Summit: http://cus
Creating Synergy Between Sales & Customer Success
From Customer Success Summit 2017 - Sherrod Patching, VP Customer Success at Leadspace, discusses "Creating Synergy Between Sales & Customer Success". Learn more about Customer Success Summit: http:/
Connecting the Wagons
From Customer Success Summit 2017 - Dominique Levin, Managing Partner at Winning By Design, discusses "Connecting the Wagons" Learn more about Customer Success Summit: http://customersuccesssummit.co
Marketing's Methods that Improve Retention & Experience
From Customer Success Summit 2017 - Peter Armaly, Principal Transformation Advisor at Oracle Marketing Cloud, discusses "Marketing's Methods That Improve Retention & Experience". Learn more about Cus
Why Customer Success Without Cultural Adoption = Failure
From Customer Success Summit 2017 - Evan Klein, Founder and President at Satrix Solutions, discusses "Why Customer Success Without Cultural Adoption = Failure" Learn more about Satrix Solutions: http
How to Hire, Onboard, and Set your Customer Success Team up for Success
From Customer Success Summit 2017 - Maranda Dziekonski, Vice President, Customer Operations at HelloSign, discusses "How to Hire, Onboard, and Set Your Customer Success Team". Learn more about Custom
Internal Success Matters
From Customer Success Summit 2017 - Grant Fecteau, Head of Customer Success Recruiting at WeWork, discusses "Internal Success Matters". Learn more about Customer Success Summit: http://customersucces
Better Customer Success Becoming a Foundation for Services
