IF YOU GIVE A MOUSE A PLAYBOOK: 5 STEPS FOR GETTING IT RIGHT

March 26, 2015
Customer Success Summit 2015 breakout session: Presented by: Jonathan Hicken, Director of Client Operations, UserTesting In this session, you'll learn the easy steps to writing a playbook, why you should do it, and the #1 biggest risk of writing a great playbook. Key Takeaways (i.e. Spoiler alert): Writing a playbook is easy and simple It will improve your teams efficiency, scalability, and accountability and the consistency of your customers' experience A great playbook can crush creativity - how will you innovate?
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SYNCING YOUR SOCIAL MEDIA AND CUSTOMER SUCCESS TEAMS
SYNCING YOUR SOCIAL MEDIA AND CUSTOMER SUCCESS TEAMS

Customer Success Summit 2015 breakout session: Presented by: Andrew Caravella, VP of Marketing, Sprout Social

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SALES WINS GAMES, CUSTOMER SUCCESS WINS CHAMPIONSHIPS
SALES WINS GAMES, CUSTOMER SUCCESS WINS CHAMPIONSHIPS

Customer Success Summit 2015 breakout session: Presented by: Jamie Wang, Director of Customer Success, Wiser