SEVEN STEPS TO CUSTOMER SUCCESS AT SCALE

March 26, 2015
Customer Success Summit Keynote Presented by: Thomas Lah, Executive Director, TSIA Customer success has become one of the hottest capabilities technology companies find themselves investing in today. For technology-as-a-service providers, customer success potentially holds the key to retaining customers and expanding customer relationships. However, TSIA has been inundated with inquiries from member companies that are struggling to deliver customer success at scale. In this closing keynote, TSIA executive director Thomas Lah will leverage recent benchmark data and industry observations to outline a seven-step approach to establishing and scaling a customer success capability. From the charter to the financial model to enabling technology, Thomas will provide practical frameworks customer success organizations can leverage as they grow.
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SUPER USERS AND THE MEMBERSHIP ECONOMY
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Customer Success Summit 2015 General Session Presented by: Robbie Baxter, Author, The Membership Economy

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CUSTOMER SUCCESS: PLAY TO WIN
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