Making Customer Success and Customer Support Work Hand-in-hand

July 31, 2014
Ready to raise the bar for a new standard of customer engagement? Watch to learn how using Zendesk and Totango will revolutionize your customers’ experience. The powerful integration of Customer Success and Customer Support will help your organization: - Deliver insightful, contextual support by knowing how a customer is using your product and their last few actions prior to submitting a support ticket - Proactively engage customers, drive customer value, and improve product adoption to reduce support tickets over time - Understand which customers are at risk and need your attention to get back on track - Deliver tailored customer experiences based on user-type (power users, beginners, etc.) - Identify and cultivate customer advocates and evangelists Watch the on-demand recording of the live event: http://www.totango.com/resources/making-customer-success-customer-support-work-hand-in-hand/
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