Customer Success Keynote - SIIA Maximize 2014

June 3, 2014
Presented by Totango CEO, Guy Nirpaz, at Maximize 2014. The key takeaway is that Customer Success is the new frontier for SaaS businesses. With the market very much transformed by the subscription economy, it is imperative that SaaS companies need to take a new approach to drive recurring value to their customers and take the time to map out the customer journey.
Previous Presentation
Making Customer Success and Customer Support Work Hand-in-hand
Making Customer Success and Customer Support Work Hand-in-hand

Ready to raise the bar for a new standard of customer engagement? Watch to learn how using Zendesk and Tota...

Next Presentation
Winning with Customer Success
Winning with Customer Success

Smart SaaS companies win with these 6 principles for Customer Success. It is the Keynote presentation for M...