SaaS executives are shifting business focus, our survey report reveals great dissatisfaction with common business metrics; customer-centric measurements sets the new standard.
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The Missing SaaS Metric: Customer Retention Cost Report
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While the discipline of Customer Success has been widely adopted by SaaS and subscription businesses, the debate about how best to measure success still rages on. #metrics
2014 SaaS Metrics Survey
This year's key take-away underscores the importance of customer success in the SaaS business model and why companies need to be focused on boosting retention.
2013 SaaS Metrics Report