What triggers a CEO to send an email saying your new feature release is "pretty bad ass"? A product designed to deliver huge value to not just a team and organization, but to the CEO as well.
That's the response Totango's customer Seth Besmertnik, CEO of Conductor, sent to our CEO, Guy Nirpaz, after the release of our new account profiles in mid-July. In a chat with Guy, Seth gave more details about the value he found in our customer success technology and Guy convinced him to share his point of view on customer success with the public.
Watch this webinar replay to hear Seth and Guy discuss The CEO's Perspective on What Customer Success Should Be.