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Learn How Customer Success Processes are Getting Automated at Autodesk

August 26, 2015

Since its release mid-July, SuccessPlays has been helping Totango customers automate team processes and trigger consistent and personalized customer touchpoints throughout the customer lifecycle.

What does that mean? Think of SuccessPlays as the Customer Success coach for your team. It enables managers to focus on coaching their teams on best practices by associating recommended actions with specific customer actions.

Watch this webinar to hear from our guest speaker, Matt Welker, Head of Customer Care at Autodesk's Shotgun Software. He'll be sharing how Shotgun has leveraged some of Totango's pre-built templates and task automation functionality to implement new team "plays." Following Matt, Dan Preiss, Senior Product Manager at Totango, will give a brief demo of SuccessPlays.

Speakers:

Matt Welker,
Head of Customer Care, Autodesk's Shotgun Software

Dan Preiss,
Senior Product Manager, Totango

 

About Autodesk's Shotgun Software: Shotgun Software makes project management and pipeline tools that help creative studios track, schedule, review, collaborate, and manage their digital assets. They were acquired by Autodesk in 2014.

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