4 Lessons Learned from the First Year of Client Success

October 1, 2015
Presented by Cynthia Balusek, Director of Client Experience at Bigcommerce at Totango's Customer Success Roadshow in Austin, TX.
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Customer Retention Cost Report
Customer Retention Cost Report

At Totango, we’ve developed a framework – the Customer Retention Cost (CRC) and the CRC Ratio – to assess a...

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Building a CS Team for High Retention
Building a CS Team for High Retention

Presented by Ernie Fontes, Director of Client Success at Innography at Totango's Customer Success Roadshow.