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Guide to Successful Customer Nurture
Customers will spend most of the customer lifecycle in the customer nurture stage. Known as the growth stage or adoption stage, nurture begins at the point of first value through customer renewal.
Guide for Company-Wide Customer Success
Zoe is a conversational interface that gives access to customer data to any employee and allows them to participate in cross-functional, proactive customer impacts.
Guide to Successful Customer Renewal and Upsell
2016 Customer Success Salary Survey & State of the Profession Report
The 2016 Customer Success Salary Report surveyed 1000 respondents to establish industry benchmarks for Customer Success professionals regarding compensation trends, the growth and maturity.
Guide to Successful Customer Onboarding
The first 90 days will decide the fate of your implementation. Make sure you are following our best practices to ensure a smooth onboarding for your customers.
White Paper: How to Map the Customer Journey
The customer journey starts with your first engagement with a potential customer all the way through renewal and upsell. There are five key steps to charting customer journey.
White Paper: Your 90-Day Plan for Starting Customer Success
Here are the steps you should take in the first 90 days to fully understand your role, your team & your business.
Learn more about Totango's latest innovation in customer success!
Best Practices on Driving High Product Adoption
Best Practices on Customer Journey Mapping
5 Ways to Boost Customer Retention
Making sure your customers are engaged and successful is now a must. Watch this webinar to learn 5 strategies that companies like Optimizely, Zendesk and Autodesk use to increase retention.
Top 12 Reasons Customers Churn
Learn the top reasons that customers churn and how you can proactively work to prevent it and increase upsell.
Totango In Action: Helping Customer Success Professionals Win
As a Customer Success professional sometimes your job can seem daunting. You...
Zen and the Art of Customer Relationships
Part of the Customer Success Summit On-Demand Series In the world of SaaS...
A day in the life of a Customer Success Manager
As busy people, Customer Success Managers need to be able to prioritize their day in 10 minutes. Totango helps busy CSMs and executives to prioritize and focus on the accounts within their portfolio
Bringing Mobility to Customer Success
Mark Zuckerberg used to famously gather employees of Facebook in order to...
Mend the Holes in Your Leaky Bucket: 10 Best Practices for Customer Retention
Written by Lori Carr from Lori Carr & Associates. There’s a hole in the...
The 5 traits that separate a GOOD CSM from a BAD CSM
The growing focus on Customer Success and the important role it plays in...
It’s Time to Start Monitoring Customer Health
Do you know the health status of each of your customers? How confident are...
5 keys to a Customer Success Dream Team