Every year we take the opportunity to run a comprehensive survey of professionals at SaaS companies ranging from early startups to established businesses with over $100M in revenue. Our aim is to better understand the key performance indicators used by SaaS companies to run their business.
Most Recent Flipbooks
Zoe: A How-To Guide for Company-Wide Customer Success
Zoe is a conversational interface that gives access to customer data to any employee and allows them to participate in cross-functional, proactive customer impacts.
Zoe: A Get Going Guide for Everyone in Your Company
Zoe empowers every role and department within an organization to align around the customer, enabling a customer-centric company culture.
Panaya Case Study
Guide to Successful Renewal and Upsell
Learn best practices for successful customer renewals. Customer success teams can, and must, influence renewal events with proactive and focused programs throughout the entire customer lifecycle.
Guide to Successful Customer Onboarding
Best Practices on Driving High Product Adoption
Release Overview - July 2015
ROI Metrics: The best way to measure Customer Success
How do you measure Customer Success? This guide will show you what metrics to use to prove ROI with y our Customer Success efforts.
2015 Customer Success Salary & State of the Profession Report
Customer Success Innovation
Top 12 Reasons Customers Churn
Learn the top reasons that customers churn and how you can proactively work to prevent it and increase upsell.
6 Secrets of Great Customer Success
Learn from Customer Success leaders about the top 6 secrets for great Customer Success.
The Missing SaaS Metric: Customer Retention Cost Report
The Customer Retention Cost (CRC) and the CRC Ratio help assess and benchmark customer retention efforts in the industry.
2014 SaaS Metrics Survey
This year's key take-away underscores the importance of customer success in the SaaS business model and why companies need to be focused on boosting retention.
2013 SaaS Metrics Report
A survey of 257 executives at SaaS companies about key performance indicators used to run SaaS businesses.
2014 Customer Success Salary Report