Building a Profile for Customer Health - Customer Success Summit 2016
Speaker: Chad Sears Qumu started with little knowledge about their customers. Faced with the challenge of merging together sources of information from multiple acquisitions and product lines, Qumu was able to streamline those disparate data sources into actionable information. They are now able to target pain points in our customer’s journey and guide them to success. Attend this breakout to learn how Qumo arrived at their current solution, lessons learned, and the next steps in building a system focused on customer health. Want to learn more about Totango: Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time.