How Salesforce Built Success at Scale - Customer Success Summit 2016
Speaker: Joel Martin The importance of an effective customer success program in a subscription-based model goes without saying, success = renewal. While renewal revenue is real money, success organizations are typically viewed as a cost centers, continually asked to do more with less. As a result, Salesforce has made building a scalable success program a top priority. With over 15 years of development and refinement, we have used experimentation with different technologies, tactics, and engagement strategies to help our customers succeed at scale. Want to learn more about Totango: Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time.