5 Steps to Phenomenal Customer Success - Customer Success Summit 2016
Building and managing a Customer Organization in the subscription economy is a new practice. Good best practices and case studies are hard to come by. This session will cover all the steps involved in defining, planning, executing, measuring and optimizing your customer success organization. Tal Tsfany, Chief Customer Officer at Base, will share thoughts, best practices, metrics and lessons learned from the Base Customer Success journey. About Totango: Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time.