Amplifying Your Customer Success - Customer Success Summit 2016
Speakers: Vinay Bhagat, Loretta Jones, Megan Roth You've made an investment to increase your customer success and improved customer retention rates, up-sells and organic word of mouth referrals. But what if your customer success could be amplified to contribute to new sales? Business professionals increasingly mirror consumer behaviors when buying products and services. According to Google, 78% of business software buyers start their evaluations with a web search and more than 60% seek peer reviews. What "social proof" do buyers find today when they search for you? What if you could incorporate the authentic voice of the customer in your outreach efforts? If you could get ALL your customers to talk openly about your product would it help you to be a more successful CSM? About Totango: Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time.