Building Customer Success Into Your Product - Customer Success Summit 2016
Speaker: Roberto Jusino The need to scale your Customer Success is becoming increasingly important as renewal revenue outpaces new business revenue. In order to meet your customers’ demands in this highly competitive environment, your Customer Success practice will need to go beyond calls and QBRs to continuously drive renewals. This session explores how you can build in Customer Success into your products TODAY and start driving more scalable engagement and renewal efforts. About Totango: Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time.