Mapping a Customer Journey That Drives Customer Growth - Customer Success Summit 2016
Speaker: Ryan Engley Building a culture of customer success across your entire organization will improve efficiency, support buyer needs, and drive customer growth. Before getting there, you need to define your customer journey, and how every team and each individual’s work supports that customer journey. About Totango: Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time.