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From Strategy to Action: 5 Steps to Phenomenal Customer Success - Tal Tsfany

April 8, 2016

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Building and managing a Customer Organization in the subscription economy is a new practice. Good best practices and case studies are hard to come by. This session will cover all the steps involved in defining, planning, executing, measuring and optimizing your customer success organization. Tal Tsfany, Chief Customer Officer at Base, will share thoughts, best practices, metrics and lessons learned from the Base Customer Success journey.

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