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From Zero to Hero: Building the Internal Reputation of Customer Success - Jill Nicholson

April 8, 2016

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Cementing the role of Customer Success in your business can be a daunting task. What data should you leverage? How do you build the team's reputation in the organization? Why does Chartbeat have a giant lifesaving buoy in their office? Here are four steps to help you start the journey from being the worst department in your organization to the heartbeat your business can't live without. (But you'll have to get your own buoy.)

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