×

View this Video

First Name
Last Name
Company
Thank you!
Error - something went wrong!

Amplifying Your Customer Success - Vinay Bhagat, Loretta Jones, Megan Roth

April 8, 2016

View Slide Deck

You've made an investment to increase your customer success and improved customer retention rates, up-sells and organic word of mouth referrals. But what if your customer success could be amplified to contribute to new sales? Business professionals increasingly mirror consumer behaviors when buying products and services. According to Google, 78% of business software buyers start their evaluations with a web search and more than 60% seek peer reviews. What "social proof" do buyers find today when they search for you? What if you could incorporate the authentic voice of the customer in your outreach efforts? If you could get ALL your customers to talk openly about your product would it help you to be a more successful CSM?

Previous Video
Sound the Alarm! Three Non-Negotiables for an Effective Early Warning System - Stephen Fulkerson
Sound the Alarm! Three Non-Negotiables for an Effective Early Warning System - Stephen Fulkerson

Sound the Alarm! Three Non-Negotiables for an Effective Early Warning System Stephen Fulkerson VP of Custo...

Next Video
Running a Recurring Revenue Business - Jill Scarbrough
Running a Recurring Revenue Business - Jill Scarbrough

It has been said time and time again that we are in the era of big data. Data is everywhere we look and it...