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Building Customer Success Into Your Product - Roberto Jusino

April 8, 2016

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The need to scale your Customer Success is becoming increasingly important as renewal revenue outpaces new business revenue. In order to meet your customers’ demands in this highly competitive environment, your Customer Success practice will need to go beyond calls and QBRs to continuously drive renewals. This session explores how you can build in Customer Success into your products TODAY and start driving more scalable engagement and renewal efforts.

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