How To Get The Most Out of Your NPS Project - David Apple
Typeform has evolved our process by implementing, pausing, improving, and re-implementing our NPS project. The most current version is scalable, mostly automated, delivers insightful metrics by any variable we want (e.g. by plan, geography, milestone, etc.), and we are able to track the financial value of promoters vs. detractors by integrating the NPS scores back into our financial data.