The CS (R)evolution Democratizing Customer Success - Erika Muelle
Have you been lavishing attention on some of your customers while ignoring others? Has the attention been focused on the “squeaky wheel”? Have you lost customers you thought were doing OK? Are your CSMs spending most of their time resolving issues and addressing escalations? Is your company acquiring new customers while your retention rate is not optimal? Holy cow, what do I do now? Learn how Apigee evolved its Customer Success program while keeping up with constant change in a fast paced, constantly changing product and environment. Erika will share what went right, what went wrong and why you should care.