×

View this Video

First Name
Last Name
Company
Thank you!
Error - something went wrong!

The CS (R)evolution Democratizing Customer Success - Erika Muelle

April 11, 2016

View Slide Deck

Have you been lavishing attention on some of your customers while ignoring others? Has the attention been focused on the “squeaky wheel”? Have you lost customers you thought were doing OK? Are your CSMs spending most of their time resolving issues and addressing escalations? Is your company acquiring new customers while your retention rate is not optimal? Holy cow, what do I do now? Learn how Apigee evolved its Customer Success program while keeping up with constant change in a fast paced, constantly changing product and environment. Erika will share what went right, what went wrong and why you should care.

Previous Video
The Most Important Retention of All: RetainingYour Customer Success Team - Josh Hanewinkel
The Most Important Retention of All: RetainingYour Customer Success Team - Josh Hanewinkel

You work hard to retain your customers, but what about your CSMs. By investing time to build employee succ...

Next Video
How To Get The Most Out of Your NPS Project - David Apple
How To Get The Most Out of Your NPS Project - David Apple

Typeform has evolved our process by implementing, pausing, improving, and re-implementing our NPS project. ...