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Building a Healthy Marriage Between Customer Success and Sales - Whitney Hillyer

April 12, 2016

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Whitney Hillyer | Bitly "Who Owns Upsells? Creating a Cohesive Partnership Between Sales & Customer Success" Thinking about the relationship between sales and customer success often brings up a very important question -- who owns upsells and renewals? Creating and managing a solid partnership with sales requires that your customer success team create a synergistic culture to maximize the LTV of your customers. Learn how Bitly has: Created rules of engagement between sales and customer success Learned from great successes - and horrific failures - to adapt their practices Built a long-term partnership with sales to drive customer LTV

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