Building a High Performing Customer Success Team: The #Millenial Advantage Millennials are a highly educated, collaborative, creative and tech savvy group that by 2025 will comprise 75% of the workforce. Properly structuring your millennial CS team and unlocking this potential could very well be the single best advantage for SaaS companies today. Learning how to structure, motivate and reward your millennial CS team will not only ensure high levels of employee engagement but will translate to high levels of customer engagement as well. Learn how Sysomos has: Designed a team to maximize the millennial advantage Discredited common millennial myths Modernized best practices for customer success recruiting
Most Recent Videos
1:48Customer Success Summit 2016 Highlights Video
Footage from Customer Success Summit 2016. View all of the on demand sessions here: http://www.totango.com/customer-success-summit-2016/
39:51Fireside chat - Enter the Chief Revenue Office The Rise of a New Corporate Role
Following the Chief Operating Officer and the Chief Customer Officer, the role of the Chief Revenue Officer has emerged in several SaaS and software companies in the last few years. The underlying in
29:53The Story Behind "FARM DON'T HUNT The Definitive Guide to Customer Success"
The Story Behind "FARM DON'T HUNT The Definitive Guide to Customer Success" Speakers Guy Nirpaz Founder & CEO, Totango Fernando Pizarro Principal, Pizarro Media
6:14Customer Success Hero Awards - Customer Success Summit 2016
More info at: http://customersuccessheroes.com/
37:41Chief Customer Officer Panel: Championing Customer Success
In many companies, having the Customer Success leader at the executive table is a relatively new development. In some, Customer Success is still subordinate to sales and marketing, though that is cha
18:37Selling Outcomes vs Software
Selling Outcomes vs. Software People want outcomes. If customers are the foundation of your organization, then ensuring multi-year relationships is imperative for recurring revenue businesses. You n
19:51Compensating and Incentivizing The Right Behavior For Customer Success - Luke Quanstrom
Compensating and Incentivizing The Right Behavior For Customer Success We all know incentives drive behavior, and behavior drives outcomes...but many times what we preach isn't modeled in what we pra
17:39Lessons Learned in Building a Best-in-Class Customer Success Organization - Remy Malan
Building a Customer Success organization requires thinking through how you would like your customers to engage with you and then creating the internal organizational structure to best support that eng
15:12Shifting to an Outcome Focused World - Peter Armaly
Tech companies historically made money by selling technology assets to customers and attaching services like support contracts and training. The advent of subscription-based consumption models has put
19:20Customer Self-Sufficiency: A Different Approach to Customer Success - Aaron Fulkerson
Your customer success team can help increase the organic traffic to your company's web site when customers self-serve. Content today is the nervous system for a company's buyers and customer channels.
18:43Developing Your Customer Health Metrics at a Technical Company - Bill Lapcevic
At the surface, the idea of a metric of customer health seems simple. Are they using the product? But when you start peeling back that onion, you find layer after layer of information that makes up
12:55To The Cloud: How the Digital Economy is Shaping Customer Success in Every Industry - Mary Stanhope
To The Cloud: How the Digital Economy is Shaping Customer Success in Every Industry Customer Success is most often tied to the world of enterprise software. However, the application of this disciplin
16:49Engaging for Success: Is Employee Engagement Key to Customer Success?
Engaging for Success: Is Employee Engagement Key to Customer Success? You may work hard to keep your customers happy by collecting their feedback and making investments to improve. But managing custo
22:09From Wall Street Financial Analyst to SaaS Leader - Jason Maynard
From Wall Street Financial Analyst to SaaS Leader: Jason Maynard on the Economics of the Recurring Revenue Business Model Maynard will discuss the power of the recurring revenue model and why custome
12:52Members Come First: The Secret Sauce For Growing a Modern Business - Brian Frank
Join this session to hear how users and members of online services have become the key to business success. Brian Frank will expand on this topic through the story of how LinkedIn grew its organizati
22:26Don't #@!% the Customer - 3 Steps to Being a Customer Driven Business - Jay Simons
Jay Simons, President of Atlassian, describes its unique approach to being customer driven. Hear how the company behind one of last year's most successful tech IPOs gauges customer success. You'll lea
27:30Customer Success Without Friction: Lessons From an Industry Veteran - David Lahey
Customer Success Without Friction: Lessons From an Industry Veteran Customer Success is no longer in its infancy. As the industry matures, there is much we can learn from the lessons and experiences
18:48Mastering the Business of Customer Success - Guy Nirpaz
Mastering The Business of Customer Success Guy Nirpaz Founder & CEO, Totango
15:09Should You Even Have a Customer Success Team - Tom Weeks
Should You Even Have a Customer Success Team? Tom Weeks VP, Customer Success & Digital Strategy, Apigee
15:10From Failure to Meteoric Success Lessons From a Serial Entrepreneur - Alex Bard
