Building a High Performing Customer Success Team: The #Millenial Advantage Millennials are a highly educated, collaborative, creative and tech savvy group that by 2025 will comprise 75% of the workforce. Properly structuring your millennial CS team and unlocking this potential could very well be the single best advantage for SaaS companies today. Learning how to structure, motivate and reward your millennial CS team will not only ensure high levels of employee engagement but will translate to high levels of customer engagement as well. Learn how Sysomos has: Designed a team to maximize the millennial advantage Discredited common millennial myths Modernized best practices for customer success recruiting
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Customer Success Summit 2016: On-Demand
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Building a High Performing Customer Success Team The #Millenial Advantage - Jeff Cann
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Customer Success Summit 2016 Highlights Video
Footage from Customer Success Summit 2016. View all of the on demand sessions here: http://www.totango.com/customer-success-summit-2016/

Fireside chat - Enter the Chief Revenue Office The Rise of a New Corporate Role
Following the Chief Operating Officer and the Chief Customer Officer, the role of the Chief Revenue Officer has emerged in several SaaS and software companies in the last few years. The underlying in

The Story Behind "FARM DON'T HUNT The Definitive Guide to Customer Success"
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Customer Success Hero Awards - Customer Success Summit 2016
More info at: http://customersuccessheroes.com/

Chief Customer Officer Panel: Championing Customer Success
In many companies, having the Customer Success leader at the executive table is a relatively new development. In some, Customer Success is still subordinate to sales and marketing, though that is cha

Selling Outcomes vs Software
Selling Outcomes vs. Software People want outcomes. If customers are the foundation of your organization, then ensuring multi-year relationships is imperative for recurring revenue businesses. You n

Compensating and Incentivizing The Right Behavior For Customer Success - Luke Quanstrom
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Lessons Learned in Building a Best-in-Class Customer Success Organization - Remy Malan
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Shifting to an Outcome Focused World - Peter Armaly
Tech companies historically made money by selling technology assets to customers and attaching services like support contracts and training. The advent of subscription-based consumption models has put

Customer Self-Sufficiency: A Different Approach to Customer Success - Aaron Fulkerson
Your customer success team can help increase the organic traffic to your company's web site when customers self-serve. Content today is the nervous system for a company's buyers and customer channels.

Developing Your Customer Health Metrics at a Technical Company - Bill Lapcevic
At the surface, the idea of a metric of customer health seems simple. Are they using the product? But when you start peeling back that onion, you find layer after layer of information that makes up

To The Cloud: How the Digital Economy is Shaping Customer Success in Every Industry - Mary Stanhope
To The Cloud: How the Digital Economy is Shaping Customer Success in Every Industry Customer Success is most often tied to the world of enterprise software. However, the application of this disciplin

Engaging for Success: Is Employee Engagement Key to Customer Success?
Engaging for Success: Is Employee Engagement Key to Customer Success? You may work hard to keep your customers happy by collecting their feedback and making investments to improve. But managing custo

From Wall Street Financial Analyst to SaaS Leader - Jason Maynard
From Wall Street Financial Analyst to SaaS Leader: Jason Maynard on the Economics of the Recurring Revenue Business Model Maynard will discuss the power of the recurring revenue model and why custome

Members Come First: The Secret Sauce For Growing a Modern Business - Brian Frank
Join this session to hear how users and members of online services have become the key to business success. Brian Frank will expand on this topic through the story of how LinkedIn grew its organizati

Don't #@!% the Customer - 3 Steps to Being a Customer Driven Business - Jay Simons
Jay Simons, President of Atlassian, describes its unique approach to being customer driven. Hear how the company behind one of last year's most successful tech IPOs gauges customer success. You'll lea

Customer Success Without Friction: Lessons From an Industry Veteran - David Lahey
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Mastering the Business of Customer Success - Guy Nirpaz
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Should You Even Have a Customer Success Team - Tom Weeks
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From Failure to Meteoric Success Lessons From a Serial Entrepreneur - Alex Bard