Going From Passively to Actively Managing the Customer Lifecycle - J.R. Storment
Going From Passively to Actively Managing the Customer Lifecycle In the early days of a customer success program most of our time is spent firefighting -- limited bandwidth can often compromise strategic planning in favor of building and doing. We can’t truly move the needle on churn until we move past this stage. Learn how to use QBRs, structured onboarding and escalations to reduce churn while increasing the productivity of both the sales and success teams. In this talk, J.R. will cover how to build a framework to increase renewals and key actions to take at each stage in the lifecycle.