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Engaging for Success: Is Employee Engagement Key to Customer Success?

April 12, 2016

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Engaging for Success: Is Employee Engagement Key to Customer Success? You may work hard to keep your customers happy by collecting their feedback and making investments to improve. But managing customer satisfaction is only one dimension. Have you thought about the employees who interact with customers? How does your organization’s culture and internal dynamics affect the overall customer experience? Research suggests when the employees are engaged, they get better at their jobs and stay with you, your customers are happier and spend more with you, and your business grows. In this interactive session, our panelists discuss key drivers for employee engagement and provide actionable best practices and learnings for customer success leaders and practitioners. Moderated by: Omid Razavi, Ph.D., President, CS Solutions Speakers Celia Gouveia Director, Customer Success, Glint Toolika Kapur VP Customer Value & Adoption, SAP SuccessFactors

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