Chief Customer Officer Panel: Championing Customer Success
In many companies, having the Customer Success leader at the executive table is a relatively new development. In some, Customer Success is still subordinate to sales and marketing, though that is changing rapidly. How do Customer Success professionals and leaders navigate the executive suite, how do they champion and win support for Customer Success when it comes to resource allocation and budgeting, how do they stake a position of strength next to their “more established” colleagues? Additionally, from a day-to-day operational standpoint, how do Customer Success leaders weave their teams into and make them relevant to established processes within their companies across marketing, sales, products and engineering, and finance?