×

View this Video

First Name
Last Name
Company
Thank you!
Error - something went wrong!

Going From Passively to Actively Managing the Customer Lifecycle - J.R. Storment

April 12, 2016

View Slide Deck

Going From Passively to Actively Managing the Customer Lifecycle In the early days of a customer success program most of our time is spent firefighting -- limited bandwidth can often compromise strategic planning in favor of building and doing. We can’t truly move the needle on churn until we move past this stage. Learn how to use QBRs, structured onboarding and escalations to reduce churn while increasing the productivity of both the sales and success teams. In this talk, J.R. will cover how to build a framework to increase renewals and key actions to take at each stage in the lifecycle.

Previous Video
How Self Service Transformed Ticketmaster's Customer Success Potential - Phil Jennings
How Self Service Transformed Ticketmaster's Customer Success Potential - Phil Jennings

How Self-Service Transformed Ticketmaster’s Customer Success Potential We are in a new age of digital cust...

Next Video
Getting Onboarding Right Putting in Place The Foundation For Customer Success - Emilia D'Anzica
Getting Onboarding Right Putting in Place The Foundation For Customer Success - Emilia D'Anzica

Getting Onboarding Right: Putting in Place The Foundation For Customer Success Emilia D'Anzica VP, Custome...