Most Recent Videos
How Slack Drives Change Management
Change is hard, particularly when you are changing the behavior of employees. But Slack has done an unbelievable job in changing the way people work - making it really easy to communicate and collabor
Roadmapping Customer Success Maturity
Whether you’ve been doing Customer Success for years or are just getting started, the best step you can take is to understand where you are on the maturity curve.
Hot Tip - Compound Segments
Zoe Interaction Tutorials: Say Hello and Help to Get Started
Want to start interacting with Zoe in Slack? Simply type @Zoe hello or @Zoe help, and you will be guided on next steps.
Measuring the Effectiveness of a Customer Health Model
In Part 2 of our customer health webinar series, we take a more advanced look at health and dive into measuring the effectiveness of a customer health model. Totango presents with customer, Feedvisor
Harnessing the Power of Continuous Learning in Customer Success with Waterstone
In this webinar, Jim Coleman, SVP Customer Success at Totango and Hubert Selvanathan, Principal, Waterstone Management Group discuss which tools, processes, and capabilities are needed to drive contin
How to Build an Effective Customer Health Model
Your customers’ success is critical to your business. But how do you define and measure their success? Should you look at the number of support tickets, rate of adoption, revenue per customer, churn r
Don Peppers: Why Totango's Zoe is a "Category Changer" for Customer Success
Don Peppers, thought-leader, author of The One to One Future, and founder of CXSpeakers, comments on Totango's new product, Zoe. From his perspective, Zoe is changing the way companies do customer suc
Tami Barre, VP of Client Experience, shares how Randall-Reilly transitioned from a homegrown customer success solution to Totango for better insights, scaling, and automation capabilities.
Blazemeter, a CA Technologies Company, makes customer success a company mission
Yishai Cohen, Vice President of Customer and Partner Success at Blazemeter, is thrilled to see that with Totango, customer success can finally be realized as a company mission.
Nate Richardson, Business Operations Director, loves Totango's seamless Salesforce integration and how it doesn’t require an additional Salesforce admin like other customer success vendors.
Chris Dishman, Vice President of Customer Success at ON24, shares why they switched to Totango from their previous customer success vendor. The flexibility of Totango and the ability to measure health
With three separate products that span from the enterprise to small implementations, Clarabridge needed a customer success solution that could reflect their complex business.
Anthony Enrico, Director of Customer Success, is able to scale, drive, and manage a global team of customer success professionals at Emailage with Totango.
Andersen Yu, Customer Success Manager, explains how Totango allows Front to scale the efforts of their customer success team with very personalized interactions, but in an automatic and engaging way.
What it Really Means to Build a Customer Culture
Whether you call it customer centricity, customer obsession, or customer focused, putting the customer at the center of your company is the right business approach. In order to be customer centric,
Totango User Orientation June 2017
Customer Success Summit 2017 Highlights
Zoe Interaction Tutorials: How to Participate in an Impact Step in Slack
Zoe Interaction Tutorials: Creating an Impact Step