Most Recent Videos
28:35How to Build an Effective Customer Health Model
Your customers’ success is critical to your business. But how do you define and measure their success? Should you look at the number of support tickets, rate of adoption, revenue per customer, churn r
0:55Don Peppers: Why Totango's Zoe is a "Category Changer" for Customer Success
Don Peppers, thought-leader, author of The One to One Future, and founder of CXSpeakers, comments on Totango's new product, Zoe. From his perspective, Zoe is changing the way companies do customer suc
1:30Randall-Reilly
Tami Barre, VP of Client Experience, shares how Randall-Reilly transitioned from a homegrown customer success solution to Totango for better insights, scaling, and automation capabilities.
1:33Blazemeter, a CA Technologies Company, makes customer success a company mission
Yishai Cohen, Vice President of Customer and Partner Success at Blazemeter, is thrilled to see that with Totango, customer success can finally be realized as a company mission.
1:18xMatters, Inc.
Nate Richardson, Business Operations Director, loves Totango's seamless Salesforce integration and how it doesn’t require an additional Salesforce admin like other customer success vendors.
1:22ON24
Chris Dishman, Vice President of Customer Success at ON24, shares why they switched to Totango from their previous customer success vendor. The flexibility of Totango and the ability to measure health
1:51Clarabridge
With three separate products that span from the enterprise to small implementations, Clarabridge needed a customer success solution that could reflect their complex business.
1:34Emailage
Anthony Enrico, Director of Customer Success, is able to scale, drive, and manage a global team of customer success professionals at Emailage with Totango.
1:11Front App
Andersen Yu, Customer Success Manager, explains how Totango allows Front to scale the efforts of their customer success team with very personalized interactions, but in an automatic and engaging way.
50:45What it Really Means to Build a Customer Culture
Whether you call it customer centricity, customer obsession, or customer focused, putting the customer at the center of your company is the right business approach. In order to be customer centric,
58:50Forrester Guest Webinar: Disrupting the Traditional Approach To Customer Centricity
New technology is changing the game in how companies achieve a customer-centric culture. Hear from guest Kate Leggett, VP Principal Analyst from Forrester Research, Inc.
32:19Introducing Totango DNA-CX - The Heart of Zoe
At Customer Success Summit 2017, we introduced the world to Zoe™. Zoe opens up customer success to the entire company and makes it everyone’s business. The data technology behind Zoe is what makes it
26:14Three Often Overlooked Customer Success Strategies - Customer Success Summit 2017
