Most Recent Videos
31:25Exceeding Customer Expectations with Proactive Service - Customer Success Summit 2018 (Track 2)
Speakers: Omid Razavi, Global Head of Product Success, Arnfinn Austefjord, Director, Product Strategy, at ServiceNow Customer Success and Customer Service should be seamlessly integrated to enable pr
23:35Success Operations 2.0 - Customer Success Summit 2018 (Track 2)
Presented by Shachar Avrahami, Customer Success Operations Manager at Feedvisor, at Customer Success Summit 2018. Take your Customer Success Operations practice to the next level. In this session, y
22:52How We Moved Up the Maturity Model - Customer Success Summit 2018 (Track 2)
Speaker: Rich Donnellan, Strategic Alignment at eVestment, a NASDAQ company. View the presentation: https://www.slideshare.net/totango/how-we-moved-up-the-maturity-model-cssummit18
18:08Success Operations 2.0 - Customer Success Summit 2018 (Track 2)
Speaker: Shachar Avrahami Customer Success Operations Manager Feedvisor
30:25To Monetize of Not to Monetize- Customer Success Summit 2018 (Track 1)
Speaker: John Shaw, Vice President, Global Customer Success at JAGGAER (Formerly BravoSolution). View the presentation: https://www.slideshare.net/totango/to-monetize-or-to-not-monetize-cssummit18
27:07Leveraging Front-Line Customer Feedback - Customer Success Summit 2018 (Track 1)
Speaker: Mark Fordham, VP Customer Success & Account Management at PGI View the presentation: https://www.slideshare.net/totango/leveraging-frontline-customer-feedback-for-companywide-change-cssummit1
31:25Customer Marketing: Scaling Customer Success Efforts - Customer Success Summit 2018 (Track 3)
Speaker: Tayanna Bigatti, Customer Marketing Manager at Trustpilot Overview of how Customer Marketing campaigns and initiatives promote product engagement to reinforce the value of your customer's inv
31:25Enterprise Customer Success Through Digital Engagement - Customer Success Summit 2018 (Track 3)
Speaker: Krista Glantschnig, VP, Global Head Digital Customer Engagement at SAP This session, taking examples from SAP, will focus on the role that digital engagement service can take in supporting al
31:25What I Have Learned From Building Successful CS Teams - Customer Success Summit 2018 (Track 3)
Speaker: Ariel Utnik, Chief Customer Officer at Feedvisor, View the presentation: https://www.slideshare.net/totango/secrets-revealed-what-ive-learned-from-building-3-customer-success-teams-cssummit18
23:06How to Prove Customer Success ROI - Customer Success Summit 2018 (Track 3)
Speaker: Tal Tsfany, VP, Customer Success at Mulesoft. View the presentation: https://www.slideshare.net/totango/how-to-prove-customer-success-roi-cssummit18
31:25Driving High Velocity Retention and Expansion - Customer Success Summit 2018 (Track 3)
Speaker: Guy Marion, Former CMO, Autopilot, currently EIR, Matrix Partners. View the presentation: https://www.slideshare.net/totango/driving-high-velocity-retention-and-expansion-cssummit18
28:06The Volume Play - Customer Success Summit 2018 (Track 3)
Speaker: Alyssa Edelman, Customer Success Team Manager at Greenhouse Software Learn about how Greenhouse leverages both proactive one-to-many strategies and reactive one-to-one communications to ensur
29:48The Art and Science of Developing CSMs That Love Their Job - Customer Success Summit 2018 (Track 3)
Speaker: Christopher McNamara, VP, Customer Success at Glassdoor Does it really matter whether your Customer Success Managers love their jobs? In this session I explore the linkage between employee en
23:19Outputs vs. Outcomes - Why Your CS Team Must Understand the Difference - CSSummit18
Speaker: Summer Weisberg, Director Customer Success at cloudbees Does your customer success team understand the difference between outputs and outcomes? More importantly, can they convey this message
31:25The Value Play - Finding the Right Level of Engagement - Customer Success Summit 2018 (Track 3)
Speaker: Jill Sawatzky, Director, Customer Success at Citrix View the presentation: https://www.slideshare.net/totango/the-value-play-finding-the-right-level-of-engagement
25:41From Cost Center to Experience Equation - Customer Success Summit 2018 (Track 2)
Speaker: Anand Janefalkar, Founder & CEO at UJET. View the presentation: https://www.slideshare.net/totango/from-cost-center-to-experience-equation-how-technology-is-shaping-modern-customer-interactio
31:25How We Moved Up the Maturity Model - Customer Success Summit 2018 (Track 2)
Speaker: Rich Donnellan Strategic Alignment eVestment, a NASDAQ company
31:25Exceeding Customer Expectations with Proactive Service - Customer Success Summit 2018 (Track 2)
Speakers: Omid Razavi, Global Head of Product Success, Arnfinn Austefjord, Director, Product Strategy, at ServiceNow Customer Success and Customer Service should be seamlessly integrated to enable pr
31:25Success Operations 2.0 - Customer Success Summit 2018 (Track 2)
Speaker: Sharchar Avrahami Customer Success Operations Manager Feedvisor
14:563 Ways Machine Learning Will Transform Your VoC Strategy - Customer Success Summit 2018 (Track 2)
