[Track 3] A New Model for Merging CX and CS - Customer Success Summit 2017

March 31, 2017
From Customer Success Summit 2017 - Erin Van Remortel, Customer Experience at Verizon, discusses "A Conversation vs. A Monologue: A New Model for Merging CX and CS". Learn more about Customer Success Summit: http://customersuccesssummit.com Totango is the leading enterprise- grade customer success platform that helps recurring revenue businesses proactively impact business outcomes with customer success. With solutions to empower Customer Success Teams or entire companies, Totango enables everyone to participate in customer success. Learn more at www.totango.com.
Previous Video
[Track 3] Diving Into the Qualitative Feedback - Customer Success Summit 2017
[Track 3] Diving Into the Qualitative Feedback - Customer Success Summit 2017

From Customer Success Summit 2017 - Natasha Bishop, Director of Customer Success at Smartsheet, discusses "...

Next Video
[Track 3] How to Deliver a Scalable Enterprise Onboarding Experience - Customer Success Summit 2017
[Track 3] How to Deliver a Scalable Enterprise Onboarding Experience - Customer Success Summit 2017

From Customer Success Summit 2017 - Justin Oberbauer, VP Customer Success at ProsperWorks, discusses "How t...